Eli Rojas Email & Phone Number

New York, United States

Queens, New York, United States

Brooklyn, New York, United States

-Coordinated the mobile vaccine teams for the DHS Vaccine Campaign Program in collaboration with RNs, PEAs, and Vaccine Navigators, ensuring seamless delivery of vaccine safety education workshops and scheduling care coordination.-Arranged the travel coordination to various DHS residential locations in Manhattan, Brooklyn, Queens, and the Bronx to administer COVID-19 vaccines and influenza shots to high-risk populations, individuals with limited resources, and elderly residents.-Collaborated with stakeholders, including clinical team members, Program Manager, host site staff, and internal departments at Housing Works, to facilitate effective communication and coordination.-Scheduled and managed events, extracted participation data from CRM and Excel trackers, and generated daily and weekly EOD reports for DHS and Program Manager, providing quantitative data for quality assurance and improvement.-Contributed to an outcome-driven team dedicated to addressing the impact of COVID-19 on marginalized populations in New York City.

Bronx, New York, United States

-Collaborated with admin and leadership teams to address issues and diverse challenges utilizing the companies resources such as JIRA and Salesforce software to communicate technical issues with internal team members -Leverage data analysis and KPIs to provide customer environment insight and uses data to build a compelling account plan and strategy-Assisted with managing the logistics and fulfillment processes, coordinating the movement of vehicles to and from Carvana hubs or customer locations to ensure timely and efficient delivery-Trained newly hired employees for the Customer Advocate role using hands-on instructions and roleplaying techniques while also initiating their road test and improving their driving skills based on their performance overview

-Developed employee schedules to optimize coverage and enhance operational efficiency, while delegating tasks to foster teamwork and uphold service standards.-Collaborated closely with the Store Manager to oversee daily operations at a high-volume Starbucks location serving over 2,000 customers weekly.-Conducted comprehensive training sessions for new and existing staff, utilizing hands-on methods and role-playing techniques, including coffee tastings to enhance product knowledge and upsell strategies.-Managed food inventory and waste records, ensuring targeted costs were maintained using inventory software such as EOQ and the P system, while achieving a 5% food waste rate in a fast-paced environment.

New York, New York, United States