馬紹焜 Email & Phone Number

• Pickupp - Assistant Operation Manager
• Negotiated contracts and communicated with cross-functional teams to resolve related issues.
• Collected users' requirements and communicated with engineers to set up the system.
• Built up the company process from 0 to 100%, including van transfer, warehouse arrangement, and dispatch driver by interviewing key users to identify their current operation procedures and bottlenecks.
• Negotiated contract terms and conditions with diverse logistics providers and regularly reviewed supplier performance, including arranging field audits.Performance:
• Reduced ~40% jobs and cut down 30% fixed van cost by trimming down some transfer.

台灣 台北市

• Shopee - Associate, Commercial (RM)
• Assisted in increasing the profit margin.
• Planned marketing campaigns for individual restaurants.
• Communicated with vendors and across departments.
• Solved cross-functional team's logistics and developers' issues.
• Provided immediate support for cross-functional teams in Logistics and Developers.

• Company name: Honestbee Taiwan, Job title: Restaurant Services Associate Nov2017 – Aug2019
• Customized SOP for chain stores and reduced the average operation time of customer support by 20% (e.g., KFC, Pizza Hut, Sukiya, Burger King).
• Cooperated with the account management department and ensured all marketing campaigns' smoothness.
• Reduced internal process time by 50%, and complaint rate down to 15%.
• Assisted in restaurant auditing and monthly billing checking.
• Trained all new hires in the restaurant support team.處理合作店家後續事宜 活動規劃與執行透過通訊軟體維護店家關係 行政及營運流程改善 人員管理