Foreign Trade, Customer service, Supply Chain, Logistics and Project Management executive, with solid leadership experience in a large multinational automotive company in Brazil and South America.Competence in planning and executing new projects for local and global products.Expertise in optimizing demand and supply, projections, orders, production and inventories; customs clearance, use of special regimes, inbound and outbound logistics.Ability to work in compliance with standards of national and international regulatory bodies.Experience in transformation and turnaround strategies, management of multifunctional teams, problem solving, cost reduction, recovery of profit margins and improvement of service levels for customers.Strategic and critical thinking, results-oriented, flexibility to work in changing environments, great communication and interpersonal skills, fast and continuous learner.Experienced leader, with enthusiasm for developing people and mobilizing high performance teams in the organization, managing in culturally diverse environments.Bachelor´s degree in Economic Sciences, with Specialization in Foreign Trade and Postgraduate in International Economics. Fluent in English and Spanish. Native Portuguese.
Coaching Profissional E De Negócios
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Coach Profissional E De CarreiraCoaching Profissional E De NegóciosSão Paulo, Brazil
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Professional CoachProfessional & Business Coach Sep 2019 - PresentSão Paulo, Brazil
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Program Management Technical DirectorGeneral Motors 2015 - 2019São Paulo Area, BrazilResponsible for program management, with teams located in Brazil, Argentina, Uruguay, Chile, Colombia, Ecuador, totaling 12 employees. Reporting to the Global Program Management Executive Director in USA.• I set goals and managed the delivery of projects on time, meeting cost, quality and safety requirements, in compliance with current national and international regulations, as well as with global processes.• Monitored the achievement of goals and the performance of the multifunctional teams in line with the KPIs set in each program scorecard.• Organized, together with the group of program managers, effective plans to prevent potential problems and, if necessary, close gaps in execution.• Developed people, planned and executed human resources movements, functional structure changes, progression and succession, formed and maintained high performance teams.• Increased the level of employee satisfaction with the area and the company from 72% to 90% in 18 months through engagement actions. -
Senior Import And Export ManagerGeneral Motors 2011 - 2015São Paulo, BrazilResponsible for vehicle import and and all products export in South America, contract management, demand planning and order fulfillment. Development and execution of production, storage and logistics strategies. Team of 20 employees. Reporting to the Product and Export Programs General Director.• Established the key performance indicators (KPIs), generated a culture of continuous improvement of the operations, resulting in a significant increase in the level of services for customers.• Improved cash flow by 10% by reducing the inventory of finished goods, obtained through better organization of safety stocks and production dates in line with shipments.• Achieved a 30% reduction in inbound and outbound logistics costs, through negotiation with suppliers for more efficient routes, better use of space in containers and trucks, as well as the consolidation of customs documentation.• Improved delivery times by 25% by reducing waiting at every stage of the process.• Expanded supply alternatives, making direct shipments of large items to plants in Latin America, Europe and Asia, optimizing the use of warehouses, reducing inventory by 40% and improving component delivery times by 25%.
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Export Manager – Sales And DistributionGeneral Motors Do Brasil 2006 - 2010São Paulo, BrazilResponsible for negotiating export contracts; Demand & Supply and Distribution operations for 26 countries in Latin America, Europe and Asia. Team of ten employees. Report to the Export Director. • Unified the priorities and defined operational goals for the multifunctional teams working on the processes, improving the order delivery lead time by 55%.• Improved the relationship with supporting internal areas, logistics suppliers and customs brokers, eliminating waste and costs.• Established new partnerships with the Logistics providers (2PL, 3PL) for greater visibility of order pipeline.• Reduced costs by 30% by negotiating contracts with strategic suppliers in order to outsource the product packaging operation for export.• Built a more effective team with the creation of a recognition process for specific employees and the teams, celebrating the achievement and overcoming of objectives and goals.
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Export Manager - Components And AftersalesGeneral Motors 1997 - 2005São Paulo, BrazilResponsible for exporting engines, transmissions and components, as well as for the Export After Sales area, including parts and services to 35 countries. Team of six employees. Report to the Export Director.• Put a task force in place to transform customer service and turnaround sales and profitability results.• Established specific processes to manage parts orders for export, increasing the initial after-sales order attendance (First Order Fill) from 54% to 85%.• Improved Emergency Order delivery lead time by 70% by prioritizing requests. • Connected parts historic demand and projections with the real orders received, checking for accuracy and making necessary adjustments.• Increased end customer satisfaction with vehicle repair by dealerships in other countries by 45%, through the expansion of service training and expedited repair parts availability.• Implemented a system to receive orders and integrate those with the production scheduling system, bringing more efficiency to the the process, reducing labor, time and re-scheduling.• Organized the receipt of the demand forecast and orders, with pre-defined deadlines and variation parameters, generating more efficiency in material supply.
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Import CoordinatorGeneral Motors 1992 - 1996São Paulo, Brazil• Studied alternatives, documented and implemented new processes and systems for Global Sourcing, enabling the global comparison of supply offers.• Elaborated, defined parameters, monitored, tested and implemented the new system for calculating imported direct materials, making schedules aligned with the production needs and reducing inventory.
Eliana Miranda Education Details
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Foreign Trade -
Economic Sciences -
International Economy
Frequently Asked Questions about Eliana Miranda
What company does Eliana Miranda work for?
Eliana Miranda works for Coaching Profissional E De Negócios
What is Eliana Miranda's role at the current company?
Eliana Miranda's current role is Coach Profissional e de carreira.
What schools did Eliana Miranda attend?
Eliana Miranda attended Bsp - Business School São Paulo, Centro Universitário Fundação Santo André, Universidade São Judas Tadeu, Instituto Brasileiro De Coaching - Ibc.
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