Elie Eid Email and Phone Number
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A distinguished senior Information Technology Manager with expertise in Project Management, IT & Software Development Management and Continuous Improvement to stay ahead of market competition. Well organized with ability to bridge Technology and business goals to provide productive solutions. Good communicator, with emphasis on building strong relationship and capable of making professional presentations. Quick learner and adapts to emerging technologies.Specialties: Team management
Best Assistance Lebanon
View- Website:
- bestassistance.com
- Employees:
- 38
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Chief Information OfficerBest Assistance Lebanon Sep 2023 - PresentLebanon• Develop goals and strategies to ensure the software department runs effectively.• Plan and direct the development of applications-related projects, ensuring successful execution and timely completion.• Assess and Develop technological systems and platforms to improve customer experience.• Develop and maintain long-term data backup and disaster recovery plans.• Define and enforce policies and procedures related to technology, data governance, and compliance.• Stay up-to-date with technologies and Healthcare industry trends to ensure that the organization remains innovative and competitive.
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Technical Project ManagerSiren Analytics May 2022 - Sep 2023Beirut, Lebanon• Manage and Coach a high-performing and diverse team of 15 members.• Work with the Product Owner to balance features and high-quality working software• Build and maintain strong customer relationships – Ex: Facilitate the IMPACT DAEM Project with the World Bank, WFP, and Lebanese Presidency of the Council of Ministers.• Maintain consistent communication and manage customer needs and expectations by ensuring project goals are met.• Develop technical solutions for complex problems.• Manage risks and report project performance metrics -
Senior Support & Development ManagerGlobemed Group Dec 2011 - May 2022Sinn El Fil, Mount Lebanon, Lebanon• Managed 3 diverse divisions, 13 team members:o Healthcare system division: 5 Developers and 1 Team Leadero CRM system division: 3 Developerso Customer Service division: 4 support Members• Initiated, lead design-development, and successfully delivered Health Care Projects like Claims Benefit ERP, CRM, and Case Management Solutions to ensure the continuation and enhancements of services.• Adapted the Scrum Agile Methodologies which helped the team to adapt to change quickly.• Implemented and maintained development best practices.• Engaged stakeholders early in the process which resulted in high customer satisfaction.• Reported Status & Progress to Senior Management using Metrics – SLA’s and KPI’s that allowed effective business decisions. -
Technical ManagerRam It Services Nov 2010 - Nov 2011Beirut, Lebanon• Responsible for onsite implementation of contact center solutions.• Provided day-to-day oversight of IT infrastructure.• Managed server and application-related helpdesk support.• Developed & Implemented key performance indicators to track progress.• Worked closely with the management team to identify strategic IT initiatives.
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Technical ManagerGlobal Investment Sep 2009 - Oct 2010Beirut, Lebanon• Planned, prioritized, and directed work of subordinates based on organizational goals.• Managed the process of requirement gathering, scope of project, development, and testing throughout system development lifecycle for applications such as E-Learning applications such as Student Information & Management System, E-Learning Content & Live Interactive Courses.• Established standardized processes for development, documentation, and quality assurance.• Served as liaison between management and development teams.
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It & Vas ManagerC.E.T Group Sep 2007 - Aug 2009Mansouriye, Mount Lebanon, Lebanon• Oversees technical projects in alignment with organizational goals.• Lead efforts to improve business application and business technologies such as SMS/IVR solutions & integration with Mobile operators.• Ensured high availability and redundancy by implementing disaster recovery to support the Business Continuity Plan.• Prepared and executed IT strategies to reduce operational cost.• Maintained established service level agreements to meet customer expectations and quality standards.
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It ManagerSabis Educational Services Sep 2005 - Aug 2007Beirut, Lebanon• Created, administered, and maintained company desktop, server, network, databases, and peripherals equipment. • Deployed & maintaining host security activities• Designed & implemented backup and disaster recovery plans – servers and databases.• Developed and implemented IT policy and best practice guides for the organization.• Managed and reported on the allocation of the IT budget.• Provided direction for IT team members.• Managed and maintained relationships with third-party vendors for IT equipment procurement. -
Network EngineerAdkom Apr 2005 - Aug 2005Beirut, Lebanon• Provided configuration and maintenance of network hardware, DNS, DHCP, switching, routing, and other essential network services.• Ensured the security of data, network access, and backup systems.• Monitored and managed security systems and the flow of information in a secure manner.
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System EngineerAct Oct 2004 - Mar 2005Beirut, Lebanon• Maintained and administered computer networks including hardware, applications software, and all configurations.• Ran service & network management checks on network and data security such as Helpdesk and BMC server Management.• Monitored network resources 24/7 via centralized apps to pre-empt or respond to outages.
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Software EngineerDirectorate Of Information Technology Nov 2003 - Aug 2004Kfar Chima, Mount Lebanon, LebanonVisual basic 6 on Microsoft SQL Server 2000 and Access Databases: This includes database design, writing VB codes, and generating reports using Active Reports.
Elie Eid Skills
Elie Eid Education Details
Frequently Asked Questions about Elie Eid
What company does Elie Eid work for?
Elie Eid works for Best Assistance Lebanon
What is Elie Eid's role at the current company?
Elie Eid's current role is Project Management: Technology | Software Development | Customer Service | Service Delivery | CRM.
What is Elie Eid's email address?
Elie Eid's email address is el****@****ail.com
What is Elie Eid's direct phone number?
Elie Eid's direct phone number is +96139*****
What schools did Elie Eid attend?
Elie Eid attended Saint Joseph University Of Beirut, Marymount California University, Notre Dame University - Louaize (Ndu).
What are some of Elie Eid's interests?
Elie Eid has interest in Science And Technology, Children, Education, Health.
What skills is Elie Eid known for?
Elie Eid has skills like Writing, Team Building, Consulting, Windows Server, Help Desk Support, Infrastructure, Insurance, Cost, Internet Technologies, Oracle Database, Lebanon, Market Research.
Who are Elie Eid's colleagues?
Elie Eid's colleagues are Venise Barsoum, Kassem Moghnieh, Joanna Taha, Saba Abi Khalil, Ghida Fakhouri, Liliane Yaacoub, Charbel Sarkis.
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