Elie Eid Email & Phone Number

Lebanon

• Develop goals and strategies to ensure the software department runs effectively.
• Plan and direct the development of applications-related projects, ensuring successful execution and timely completion.
• Assess and Develop technological systems and platforms to improve customer experience.
• Develop and maintain long-term data backup and disaster recovery plans.
• Define and enforce policies and procedures related to technology, data governance, and compliance.
• Stay up-to-date with technologies and Healthcare industry trends to ensure that the organization remains innovative and competitive.

Beirut, Lebanon

• Manage and Coach a high-performing and diverse team of 15 members.
• Work with the Product Owner to balance features and high-quality working software
• Build and maintain strong customer relationships – Ex: Facilitate the IMPACT DAEM Project with the World Bank, WFP, and Lebanese Presidency of the Council of Ministers.
• Maintain consistent communication and manage customer needs and expectations by ensuring project goals are met.
• Develop technical solutions for complex problems.
• Manage risks and report project performance metrics

Sinn El Fil, Mount Lebanon, Lebanon

• Managed 3 diverse divisions, 13 team members:o Healthcare system division: 5 Developers and 1 Team Leadero CRM system division: 3 Developerso Customer Service division: 4 support Members
• Initiated, lead design-development, and successfully delivered Health Care Projects like Claims Benefit ERP, CRM, and Case Management Solutions to ensure the continuation and enhancements of services.
• Adapted the Scrum Agile Methodologies which helped the team to adapt to change quickly.
• Implemented and maintained development best practices.
• Engaged stakeholders early in the process which resulted in high customer satisfaction.
• Reported Status & Progress to Senior Management using Metrics – SLA’s and KPI’s that allowed effective business decisions.

Beirut, Lebanon

• Responsible for onsite implementation of contact center solutions.
• Provided day-to-day oversight of IT infrastructure.
• Managed server and application-related helpdesk support.
• Developed & Implemented key performance indicators to track progress.
• Worked closely with the management team to identify strategic IT initiatives.

Beirut, Lebanon

• Planned, prioritized, and directed work of subordinates based on organizational goals.
• Managed the process of requirement gathering, scope of project, development, and testing throughout system development lifecycle for applications such as E-Learning applications such as Student Information & Management.
• Established standardized processes for development, documentation, and quality assurance.
• Served as liaison between management and development teams.

Mansouriye, Mount Lebanon, Lebanon

• Oversees technical projects in alignment with organizational goals.
• Lead efforts to improve business application and business technologies such as SMS/IVR solutions & integration with Mobile operators.
• Ensured high availability and redundancy by implementing disaster recovery to support the Business Continuity Plan.
• Prepared and executed IT strategies to reduce operational cost.
• Maintained established service level agreements to meet customer expectations and quality standards.

Beirut, Lebanon

• Created, administered, and maintained company desktop, server, network, databases, and peripherals equipment.
• Deployed & maintaining host security activities
• Designed & implemented backup and disaster recovery plans – servers and databases.
• Developed and implemented IT policy and best practice guides for the organization.
• Managed and reported on the allocation of the IT budget.
• Provided direction for IT team members.

Beirut, Lebanon

• Provided configuration and maintenance of network hardware, DNS, DHCP, switching, routing, and other essential network services.
• Ensured the security of data, network access, and backup systems.
• Monitored and managed security systems and the flow of information in a secure manner.

Beirut, Lebanon

• Maintained and administered computer networks including hardware, applications software, and all configurations.
• Ran service & network management checks on network and data security such as Helpdesk and BMC server Management.
• Monitored network resources 24/7 via centralized apps to pre-empt or respond to outages.

Kfar Chima, Mount Lebanon, Lebanon

Visual basic 6 on Microsoft SQL Server 2000 and Access Databases: This includes database design, writing VB codes, and generating reports using Active Reports.

University Diploma In Health Information Analysis, Public Health

Master Of Business Administration - Mba, Business Administration And Management, General, 92

Master of Business Administration (MBA)

Bachelor Of Engineering - Be, Computer Engineering, 78

Computer and Communication Engineering