Elie Eid Email & Phone Number

Lebanon

• Develop goals and strategies to ensure the software department runs effectively.• Plan and direct the development of applications-related projects, ensuring successful execution and timely completion.• Assess and Develop technological systems and platforms to improve customer experience.• Develop and maintain long-term data backup and disaster recovery plans.• Define and enforce policies and procedures related to technology, data governance, and compliance.• Stay up-to-date with technologies and Healthcare industry trends to ensure that the organization remains innovative and competitive.

Beirut, Lebanon

• Manage and Coach a high-performing and diverse team of 15 members.• Work with the Product Owner to balance features and high-quality working software• Build and maintain strong customer relationships – Ex: Facilitate the IMPACT DAEM Project with the World Bank, WFP, and Lebanese Presidency of the Council of Ministers.• Maintain consistent communication and manage customer needs and expectations by ensuring project goals are met.• Develop technical solutions for complex problems.• Manage risks and report project performance metrics

Sinn El Fil, Mount Lebanon, Lebanon

• Managed 3 diverse divisions, 13 team members:o Healthcare system division: 5 Developers and 1 Team Leadero CRM system division: 3 Developerso Customer Service division: 4 support Members• Initiated, lead design-development, and successfully delivered Health Care Projects like Claims Benefit ERP, CRM, and Case Management Solutions to ensure the continuation and enhancements of services.• Adapted the Scrum Agile Methodologies which helped the team to adapt to change quickly.• Implemented and maintained development best practices.• Engaged stakeholders early in the process which resulted in high customer satisfaction.• Reported Status & Progress to Senior Management using Metrics – SLA’s and KPI’s that allowed effective business decisions.

Beirut, Lebanon

• Responsible for onsite implementation of contact center solutions.• Provided day-to-day oversight of IT infrastructure.• Managed server and application-related helpdesk support.• Developed & Implemented key performance indicators to track progress.• Worked closely with the management team to identify strategic IT initiatives.

Beirut, Lebanon

• Planned, prioritized, and directed work of subordinates based on organizational goals.• Managed the process of requirement gathering, scope of project, development, and testing throughout system development lifecycle for applications such as E-Learning applications such as Student Information & Management System, E-Learning Content & Live Interactive Courses.• Established standardized processes for development, documentation, and quality assurance.• Served as liaison between management and development teams.

Mansouriye, Mount Lebanon, Lebanon

• Oversees technical projects in alignment with organizational goals.• Lead efforts to improve business application and business technologies such as SMS/IVR solutions & integration with Mobile operators.• Ensured high availability and redundancy by implementing disaster recovery to support the Business Continuity Plan.• Prepared and executed IT strategies to reduce operational cost.• Maintained established service level agreements to meet customer expectations and quality standards.

Beirut, Lebanon

• Created, administered, and maintained company desktop, server, network, databases, and peripherals equipment. • Deployed & maintaining host security activities• Designed & implemented backup and disaster recovery plans – servers and databases.• Developed and implemented IT policy and best practice guides for the organization.• Managed and reported on the allocation of the IT budget.• Provided direction for IT team members.• Managed and maintained relationships with third-party vendors for IT equipment procurement.

Beirut, Lebanon

• Provided configuration and maintenance of network hardware, DNS, DHCP, switching, routing, and other essential network services.• Ensured the security of data, network access, and backup systems.• Monitored and managed security systems and the flow of information in a secure manner.

Beirut, Lebanon

• Maintained and administered computer networks including hardware, applications software, and all configurations.• Ran service & network management checks on network and data security such as Helpdesk and BMC server Management.• Monitored network resources 24/7 via centralized apps to pre-empt or respond to outages.

Kfar Chima, Mount Lebanon, Lebanon

Visual basic 6 on Microsoft SQL Server 2000 and Access Databases: This includes database design, writing VB codes, and generating reports using Active Reports.

University Diploma In Health Information Analysis, Public Health

Master Of Business Administration - Mba, Business Administration And Management, General, 92

Master of Business Administration (MBA)

Bachelor Of Engineering - Be, Computer Engineering, 78

Computer and Communication Engineering