Eliel Morell Email & Phone Number

Charlotte, North Carolina, United States

Charlotte, North Carolina, United States

Charlotte, North Carolina Area

NTT Ltd. (Legacy Dimension Data)

Charlotte, North Carolina Area

Charlotte, North Carolina Area

Responsible for the Americas International Supply Chain Business with focus on International Exports, Trade Compliance, Procurement and LATAM Preferred Partner Program.

Miami, Fl & Matthews Nc

Working with Fortune 500 companies to develop operational change, implement solutions and efficiency across the Americas.Supporting industries such as Airlines, OEM manufacturers, Healthcare, High Tech and CPG with focus on project management, continuous improvement, demand planning, international trade, logistics and distribution.Supporting complex regional RFQ/RFIs, procurement, logistics network analysis and business transformation.

Miami, Fl

Surfrut is a leader in processing of dehydrated apples and maraschino cherries in Chile – and one of the three biggest dehydrated apple suppliers of the world.Responsible for the logistics operations management for USA. Develop, structure and execute operational and strategic supply chain management initiatives related to demand planning, inventories, warehousing, distribution and customer service.Oversee and coordinate operations of 3rd Party warehouses, distribution centers, and shipping facilities. Optimize logistics/transportation network by evaluating warehouse locations, cost and transit times. Negotiate warehouse and transportation rates while increasing efficiencies and reducing cost.Ultimately responsible for building a world-class customer service operations team, developing high-level service offerings, while increasing customer satisfaction and improving profitability.Establish strong communication links with sales team to review financial and profitability goals, customer service plans and growth opportunities across the different segments. Collaboratively support sales function through innovation, strategy and customer sales meetings.

Coral Gables, Fl

Direct the Supply Chain functions of Planning, Scheduling, Procurement, Warehousing and Transportation by maximizing customer service levels while simultaneously minimizing risk and reducing cost through effective demand forecasting/planning, supply forecasting/planning, replenishment scheduling and inventory management.Work closely with marketing, sales and finance to develop and execute appropriate course of action for product launches, inventory shortages, excess inventory and end-of-life product distribution, including liquidation sales.Develop, implement and maintain proper order flow quantities to support sales, inventory, profitability and DC space. This includes the continuous evaluation, review and optimization of inventory turns, service levels and inventory levels.Manage and analyze a model for forecasting demand, including past sales history, expected sales trends, new customers and changes in customer behavior as necessary. Determine appropriate safety stock levels across product groups based on optimizing inventory and service levelsDirect a team of logistics coordinators responsible for the transactional part of the logistics cycle. This includes processing sales orders from factory to customer distribution or retail center (i.e. Walmart, Sam's Club, Kroger, Publix, HEB, Delhaize, Winn Dixie, BJ's, Chick-fil-A and others), product management, inbound, outbound, tracking and resolving shipping, warehouse, and carrier errors, as well as damaged product claims. Measured by Department KPI’s for business processes to include delivery variance, outstanding claims in dollars, shipping volume, and inventory accuracy.

Miami, Fl

Responsible for the implementation and operation of Customer Service Reverse Logistics, Warehouse Management, Planning and Inventory Control for customers in Latin America.Managed 30+ countries with multi-warehouses and 3rd party logistics partners.Responsible for Profit and Loss, Logistics KPI’s and employee development.Successfully Designed and Implemented the Reverse Logistics Infrastructure to handle a yearly volume of over 2 million mobile phones repairs and exchanges in all Latin America countries.Transitioned multiple warehouses throughout Latin America to a centralized bonded warehouse in Miami, reducing shipping and inventory cost by 60%.Reduced the amount of 3rd party logistics providers from over 20 different providers throughout Latin America to one Global Logistics Provider. Managed procurement process, negotiated contract, pricing, and scope of work while directing a group of implementation managers to execute the new infrastructure.Supported the technical and repair group with the implementation of the 3rd largest repair facility in the world for Sony Ericsson, with a monthly volume of over 40,000 repaired phones providing high-volume capacity and significant cost reduction.

Miami, Fl

Responsible for the customer service management of key global strategic clients which represented over 600 MUSD in revenue for the organization.Implement, manage and improve KPI’s, develop business plan, focus on organic growth and manage budget forecast.Successfully developed and implemented several logistics network structures to support warranty exchange programs for Dell Computers and Hewlett Packard within Latin America.Negotiated rates, contract, scope of work and manage business partner relationship. Consistently attained a 99% on time performance for shipments from customer warehouse to Latin America destinations.

Puerto Rico

Manage the day to day operation of a 7 x 24 x 365 Supply Chain facility providing logistics and technical services to over 20 different global clients.Responsible for the management of 40+ employees by directing a team of 5 Managers and 3 Supervisor.Develop forecast, budget and operating plan to manage the business.Implemented KPI to manage technical service operations which resulted in the increase of customer satisfaction and OTP from 78% to 96%.Responsible for profit and loss and operating budget.

Puerto Rico

Relocated from Miami, Florida to San Juan Puerto Rico to manage the day to day operations of a dedicated technical service department specialized in high tech, healthcare and aerospace industry.Responsible for managing a group of 20 technicians to support various customers throughout Puerto Rico and the US Virgin Island with time critical emergency technical service calls.Developed Technical Service infrastructure to support 7 x 24 x 365 critical on-site support with dedicated on call support. Responsibilities included managing the dispatch department, scheduling and complying with regional KPI’s . Successfully increased productivity from an average 2.3 technical service calls per tech per day to 4.2 technical service calls per tech per day.

Miami, Fl

(Previously Comlasa - acquired by UPS) Technical and Logistics Account Coordinator for the Caribbean. Responsible for managing daily technical service escalations for American Airlines and Travel Agencies with Sabre reservation systems throughout the Caribbean. Manage and report KPI's and develop strategy to increase productivity and reduce service turn around time. Responsible for exporting time sensitive shipments to the Caribbean and manage to meet contractual turn around times.