o Supporting Retail End-to-End integrated team, managing Customer Management, Complaint & Compliment Management, and Market Researcho Enhancing the Customer journey across channels, achieving a 30% reduction in the error rate for daily data entry and updating processeso Encouraging customers to engage on digital platforms and adopt online serviceso Developing projects for operational efficiency and collaborated with stakeholderso Cooperating with the marketing team for innovative customer solutions for customer needso Analyzing customer feedback during campaign planning, providing insights for product, service, and CRM process enhancemento Conducting 3 different market research, monitored industry trends, and presented analyses to senior management

o Acquired digital marketing skills: SEO, SEM, Google Analytics, content marketing, PPC and performance marketing through market analysiso Elevated brand awareness through strategic initiativeso Managed databases, spreadsheets, and inventory, crafting copy for diverse marketing materialso Conducted strategic social media, content marketing and email marketing campaigns

o Building, planning and facilitating digital marketing strategy for attracting alumnies on yeditepenetworko Working to increase brand awareness in order to promote all the studies of the universityo Managing alumni events (workshops, happy hours, career activities)o Distributing of tasks and performing field management in organizational processo Attending meetings with senior executiveso Reviewing Yeditepe University media reports o Contacting with the leading companies of the sector for the Career Festival event that we hosting over 200 companies in our university o Managing stakeholder communications o Sourcing alumni through databases and social media

As a result of a challenging interview with personal development experts, Yeditepe Professional,is a business simulation project.o responsible for internal / external market communication and general coordination for thepromotion of the projects carried outo attending professional and personal development programs; to work in business activitieso organizing tea & talks, technical trip, company trip, happy hours and workshops

o Supported marketing campaigns, o Observed pricing strategies, o Monitored social media trends, o Contributed to market analysis, o Created internal workshop presentations, and executed campaigns while actively participating in planning, o Discussions, and managing product stock levels in both on-site systems and storage facilities

Assisting with the all recruitment process ;o maintaining calendars of HR management teamo designing and implementing the overall recruiting strategyo filtering candidates by using databases, Linkedin for open positionso preliminary interwivew by telephone and participating in interviewso providing candidates feedback on interview results as appropriateo coordinating communication with candidates and scheduling interviews

Supporting the daily operations of HR team;o scheduling, maintaining organized personal files and sorting mailo entering data into the Turkish Statistical Institute Gain Structures Surveyso assisting in payroll preparation by providing relevant data (absences, leaves)o screening resume for reaching potential candidates by using databases, kariyer.neto welcoming candidates and participating in recruitment interviews

Taking part in various projects by working in different departments such as ; HR, Corporate Communication, Internal Cooperation, Environmental Management• analysis and reporting of municipal budget activity reports,• researching and following-up of UNDP projects,• organizing projects to increase internal motivation with human resources,• attending meetings with managers for planning future events and trainings,• contacting the municipalities affiliated to the union,• entering data into the Turkish Statistical Institute