Dedicated Marine/Boat Technician with a passion for high-performance Inboard surfing boats. Specializing in servicing and maintaining premium vessels, I bring extensive experience in repairing and replacing undergear, aligning engines, diagnosing misfires, and conducting fuel system cleanouts. Committed to delivering exceptional service, I thrive in a fast-paced environment where attention to detail and precision are paramount.Key Responsibilities:Perform comprehensive diagnostics to identify issues with high-end Inboard surfing boats.Execute repairs and replacements of undergear components with precision and expertise.Align engines to manufacturer specifications for optimal performance and efficiency.Replace wiring harnesses to ensure seamless electrical systems operation.Diagnose misfires and implement appropriate solutions to restore engine performance.Conduct thorough fuel system cleanouts to enhance boat performance and longevity.Collaborate with team members to streamline processes and enhance service delivery.Provide exceptional customer service by addressing client concerns and ensuring satisfaction.Maintain accurate records of repairs, parts used, and service history for each boat.

I provide exceptional customer service while selling parts, assisting with equipment maintenance and repair, and processing warranty claims for a wide range of commercial garage equipment including car lifts, tire changers, wheel balancers, and paint booths. In this role, I am responsible for ensuring that our customers receive timely and accurate solutions to their equipment-related issues, while building lasting relationships that result in repeat business and referrals. I work closely with my colleagues in sales, service, and technical support to ensure that all customer needs are met, and that our products and services continue to meet and exceed the highest standards in the industry.

As a former Department Supervisor at Lowe's, I was responsible for leading a team of associates and managing the operations of a high-volume department within the store. In this role, I worked closely with my team to ensure that we met our sales goals, provided exceptional customer service, and maintained a safe and organized work environment.My day-to-day responsibilities included coaching and developing my team, monitoring performance metrics, and ensuring that all tasks were completed efficiently and accurately. I was responsible for scheduling and managing the workload of my team, ensuring that all projects and tasks were completed on time and within budget.I also collaborated with other department supervisors and managers to ensure that the store as a whole operated smoothly and efficiently. I was responsible for maintaining inventory levels and working with vendors to ensure that we had the products our customers needed. Additionally, I was responsible for ensuring that my team was trained on product knowledge, safety procedures, and company policies.As a Department Supervisor, I was expected to be an excellent communicator, able to provide clear direction and feedback to my team. I was also responsible for maintaining a positive and collaborative work environment and for fostering a culture of continuous improvement and innovation within my department.Overall, this role required a combination of strong leadership skills, operational expertise, and a customer-focused mindset. By effectively managing my department and team, I helped ensure that our customers had an exceptional shopping experience and that the store met its sales and performance goals.

As an Inbound Supervisor at UPS, I was responsible for overseeing the operations of a high-volume sorting facility that handled international and next-day air shipments. In this role, I managed a team of highly skilled sorting and scanning associates, ensuring that they met productivity and quality standards while maintaining a safe and efficient work environment.My day-to-day responsibilities included planning and organizing the inbound operation, monitoring shipment volumes and staffing levels, and making adjustments as needed to ensure that all shipments were processed accurately and on time. I also collaborated with other supervisors and managers to coordinate the flow of shipments between various departments and facilities, and worked closely with customer service teams to address any issues or concerns that arose during the sorting process.In addition, I played a key role in promoting a culture of continuous improvement, encouraging my team to identify opportunities for process optimization and efficiency gains. I trained and coached my team on best practices and standard operating procedures, and monitored their performance to ensure that they consistently delivered high-quality work.Overall, my role as an Inbound Supervisor at UPS required a combination of strong leadership skills, operational expertise, and a customer-focused mindset. By effectively managing the inbound operation, I helped ensure that our customers received their shipments on time and in excellent condition, and contributed to the success of the company's international and next-day air services.