-Support membership growth and retention by tracking leads, building GL specific invoices, and processing new member applications-Track and manage CEU attendee information, to ensure accurate credit reporting and participation-Oversee the accuracy and integrity of the member database, ensuring up-to-date records and seamless data entry-Efficiently process, pack, and ship all bookstore orders and new member welcome kits

-Maintained high satisfaction ratings by completing orders quickly and making good selections for customers-Tracked substitutions and informed customers of changes-Helped new hires learn the system and become knowledgeable and effective employees

-Reviewed and enhanced course materials for the Natural Stone University to ensure accuracy and alignment withindustry standards-Coordinated the preparation and assembly of informational folders and materials for monthly Stone Summits,ensuring timely delivery and organization-Facilitated communication with sponsors to confirm their participation and availability for events, fostering strongrelationships and ensuring logistical support

-Supervised and engaged with 40 residents daily, documenting interactions in weekly Falcon Success and RetentionCurriculum (FSRC) reports to address comments, concerns, and intentions for future enrollment-Planned and facilitated monthly floor programs and participated in weekly staff meetings and monthly Residence Lifeevents to foster community engagement-Managed guest check-ins, supply check-outs, and package deliveries, while providing crisis management and supportto residents during emergency situations and addressing student inquiries and concerns

-Collaborated with store owners, managers, and community stakeholders to design and implement targetedmarketing and sales strategies, utilizing Microsoft Office and Google Workspace tools for data analysis andpresentation-Developed engaging social media content for platforms including Facebook, Instagram, and Twitter to promote localbusinesses and events-Coordinated logistics for the monthly 2nd Saturday events, overseeing planning, setup, and execution to enhance foottraffic and attract new customers to the downtown area

• Worked as both a server and a host in the Fox and Fell Dining Room at Kendal at Oberlin. • Served hundreds of residents every day. • Trained new employees on dining room processes and procedures.• Participated in ongoing trainings regarding long term care facilities.• Received numerous compliments over the years from both residents and managers about my strong work ethic, positive attitude, and dedication to service at Kendal.