Elijah Probst Email & Phone Number

Beaverton, Or, Us

06/2024 - Present: Revenue Operations08/2023 -05/2024: Customer Operations

Beaverton, Or, Us

+ Responsible for leading and managing on-time-delivery of 300+ user customer feedback system upgrade from legacy software to Microsoft Dynamics 365.+ Development and execution of global (6 region) case management process and technical buildout enhancing Microsoft Dynamics Case functionality to foster smooth handoffs between Technical Support, Customer Service, and Order Management Teams.+ Co-development of Dynamics CRM release composition prioritization process and sustaining strategy delivering value to end-users on a weekly basis and monitoring end-user satisfaction.

Beaverton, Or, Us

Quality Team+ Collaborated with product marketing, sales, and product quality stakeholders to create internal award-winning Power BI dashboards that monitor product quality KPIs, allow for “in-report” triage of open issues.+ Key consult on next-gen data projects working in tandem with data scientist/engineer teams to leverage machine learning/AI capabilities along with Power BI to bring data to users with productivity gain of 95% on previous process and projected ROI value of up to $109.5k/yr.+ Lead or facilitated daily management of corrective action process with product marketing and management stakeholders, fostering data-driven decision making through quarterly system status reports, working quarterly with engineering stakeholders to identify defect/enhancement trends.+ Wrote T-SQL scripts/queries, maintained ETL scripts, and leveraged Power Query to join different data sources in support or ad-hoc report creation aimed at answering key organizational data questions or automating KPI reports.Product Compliance Team+ Ran sales data queries from Oracle Analytics Cloud platform and informs yearly roadmap - anticipating regulatory changes and aiding department resource allocation. Identifies revenue vs certification value propositions. + Managed monthly departmental budget review presenting variance explanations to senior management. Creates/revises standard procedures for recurring finance-related tasks.+ Lead compliance actions on Agile Product Development reviews, facilitated quarterly management reviews for ISO 17025 compliance, executed compliance actions on SW NPIs, and other ad hoc compliance support.

Zurich, Zurich, Ch

Converted to permanent employee 5 months into 1-year contract.

Alexandria, Va, Us

+ Pulled Salesforce reports and performed timely and accurate data entry of 300+/daily patient records and gift entries into Raiser’s Edge.+ Sanitized data in donor database with over 500k individual records and generated high-priority constituent reports for Director of Data Management.+ Mail-merge development letters sent out to target constituents and 100+/daily address updates.

Vancouver, Washington, Us

+ Developed dynamic ridership analysis reports in Power BI/Excel (using DAX), to serve transit planning, executive decision-making, and to highlight progress made towards strategic priorities/KPIs.+ Systems analysis and project management for new data visualization platform utilizing Power BI embedded into SharePoint internal site reaching 50+ users including executive team.+ Data analysis and validation support of transit database, evaluating quality against external sources to diagnose on-time performance data integrity issues.

• Sales management of a 10 employee team, fostering a "customer-centric" culture. • 3-5% sustained monthly growth through new sales generating techniques including online ordering web application, search engine optimization (SEO), customer retention, and competitive analysis. • Account management of existing 40+ business delivery client relationships and prospecting for new opportunities within target territories. ----------------------------Shift Lead, Sparky's Pizza Belmont (Mar 2016 - Sept 2017)

Collinsville, Ct, Us

• Organized 25+ sales events through prospecting and outbound cold-calling to large companies such as Nike, Maxim Integrated, and Precision Castparts. • Utilized relationship management database to ensure professional communications and successful lead management of over 500 prospects. • Executed 50+ pop-up retail lighting fairs engaging consultative selling practices, up-selling where appropriate, and serving as communication link between Energy Trust of Oregon and residential utility customers.

• Implemented organization development plan focused on secure revenue streams. Won foundational grant funding totaling $20,000. • Executed planned giving/endowment activities - individual solicitation, special events, and direct mail. 500+ community members reached. • Supported community engagement through the management of weekly district communications including 5-10 new job ads weekly.

(Now named Explore Washington Park)• Ensured world class customer experience standards were upheld at 8 major tourist attractions.• Conducted park experience survey in-person to 250+ park attendees gathering critical data supporting the Transportation Management Association's resource allocating.• Distributed information to 1,000+ park visitors including info on parking meters, transportation options and park venues.

Portland, Oregon, Us

• Solicit and compile feedback from PFP Coordinators on how best to support program goals via meetings with coordinators and online survey.• Outreach to gardens to increase participation and produce donations.• Help increase program visibility and involvement among gardeners through garden signage, regular newsletters, and press releases.

Portland, Or, Us

+ Cleaned, trimmed, packaged, processed, rotated, faced, and stocked Produce department products.+ Provided exceptional customer service.

Portland, Oregon, Us

Thesis: Urban Renewal For Whom? The Distribution of Environmental Amenities in 3 Portland Neighborhoods• Study of distribution of environmental amenities in Portland.• Analysis of effects on Albina, Lents, and Pearl District neighborhoods. Research Project: The Columbia Slough: From Sacrificial Site to New Beginnings• Examination of City of Portland’s recovery efforts, community survey, and assessment of current state of the Slough.Australia, Lewis & Clark Overseas Program Spring 2013Independent Research Project: Trams Down Under: An Analysis of Policies Versus Reality in Melbourne’s Public Transit System• Analysis of government documents, survey of public transport users, and assessment of access and reliability in Melbourne’s suburbs.

Portland, Oregon, Us

+ Provides LiveSound assistance to events on campus.+ Sets up, monitors, and takes down all sound equipment.+ Works with performers and event coordinators to optimize sound quality.

+ Recruited 50+ volunteers and coordinated all volunteer duties for the 2013 Regional Livability Summit+ Central member of planning team focused on execution of highest-attended event in organization history, including over 500 city and state officials, community leaders, and local stakeholders. + Created volunteer satisfaction survey to generate feedback instrumental in improving future events.

-Worked on office data entry.-Planning of the Regional Equity Atlas 2.0 Release Party.

Associate Of Applied Science, Computer Information Systems

Bachelor Of Arts - Ba, Environmental Studies

High School, Instrumental Music Department