As a Technical Support Specialist, I am responsible for maintaining and supervising computer/network activity throughout my assigned school while managing inventory on campus. I help provide strategies for added safety as the Safety team lead on campus and also mange my school location's social media accounts.- Diagnose incoming help tickets in a timely manner- Create/design digital flyers, edit photos, and edit videos for school events- Monitor network activities and maintain the integrity of the servers- Manage safety team while developing strategies for safety improvements- Mange school social media accounts (Facebook & Twitter)- Assist with escalated students behaviors

As a Lead Promethean installer technician, I helped lead and installed Promethean smart TV's, bluetooth intercom systems, and projectors for the Lee County School District. We were tasked with completing four rooms per day which included Tv, intercom, and computer installation. - Unloaded products to prepare for installation- Removed Smart Board & other outdated equipment- Routed/secured cables from computer to Promethean board- Tested products after installation for proper operation

As an Amazon delivery driver, I ensured packages were delivered safely, accurately, and in a timely manner.- Delivered 200+ parcels in the SWFL/Naples area- Picked up packages and products- Organized parcels onto prime van in an accurate manner for efficiency

As the Mobile Apple Master, I was responsible for educating and assisting clients with Apple Products. I pushed sales on Apple products by showing the benefits of iCloud and creating a unified experience for the client. While in the role, I ranked top three in Apple sales for four consecutive months.- Identified solutions for clients needs- Performed in-store and online retail sales- Surpassed sales goals on a consistent basis- Provided Apple iOS support

As a Smart Home Consultant, I evaluated my clients needs and recommended the best smart home solutions for their lifestyle. The products I specialized in ranges from AI home integration to home networking solutions.- Listened to client's wants/needs- Recommended product solutions- Scheduled service installation for clients- Communicated up-to-date product knowledge to clients