Elijah Young Email & Phone Number

United States

•Working on assigned cases and providing clients support via calls, emails and faxes•Scheduling and following up on client's with legal aid workers and doctors •Maintainingaccurate records, keeping up to date and monitoring client's progress • Making followup calls with Social Security Administration, USA, to ensure client's benefits are paidand the attorney' fees released.

Abuja, Federal Capital Territory, Nigeria

* Responsible for handling over 60 inbound and outbound calls daily.* Utilized the Salesforce to effectively manage client's data and improve customer experience* Consistently achieved service rating targets, managing customer inquiries with personalized care and attention.* Effectively de-escalate irate claimants and avoid losing potential leads.* Employed active listening, product knowledge and strong interpersonal skills to successfully resolve 90% of the inbound queries.• Built customer rapport by providing friendly and genuine customer care with exceptional phone mannerism.

Abuja

* Successfully managed and supervised 5 different building projects* Created project schedules and work plans which allowed for better understanding of roles, effective collaboration and higher productivity* Negotiated good price margins for hiring labor and purchasing building materials, within the agreed budget* Monitored project spending and supervised the utilization of the materials procured reducing wastage by 90%* Worked with the Engineers and every team on site to ensure strict compliance with the building blueprints, health and safety standards* Evaluated job progress daily, reported project status and financial updates to stakeholders and collected feedback.

Keffi, Nasarawa State, Nigeria

* Responsible for drafting business letters, email correspondence and filing important documents for future reference* Managed the NGO's Facebook page and twitter handle* Scheduled over 12 meetings and 8 advocacy campaigns annually, including quarterly reviews and stakeholders congress* Successfully handled the inquiries, queries and suggestions of prospective sponsors and members of the public* Developed original online campaign ideas, innovative social engagement strategies and compelling digital content for the younger audience.