Elijah Pokrop Email & Phone Number

Myerstown, Pennsylvania, United States

Reading, Pennsylvania, United States

• Educate on and Advocate for "The Digital Experience" in the Sales Org
• Help to Increase the velocity of deals with Outcome-Based Selling
• Apply a consultative approach to convert Products & Services into Solutions/Outcomes for Customers
• Create and get approval on the customer’s path to and definition of Success

Green Hills, PA

• The subject matter expert on all commercial onboard technologies available in the marketplace and a deep understanding of how those technologies interface with Penske systems
• Customer consultations regarding onboard technology choices
• Sales team support and training
• Day-to-day onboard vendor communications
• Managing sales/marketing collateral, such as presentation materials, newsletters, web content, etc.

Pottsville, PA

• Prioritize and assign work to meet customers' needs
• Ensure quality, compliance, and safety of Penske's assets
• Control repair, inventory, and labor costs
• Meet and exceed customer satisfaction
• Coach and mentor technicians and CSRs
• Monitor associate work levels

Pottsville, PA

• Acts as the first line of contact for customer's routine reporting requirements, providing the customer with statusupdates as needed
• Communicates effectively with customers and drivers providing concise instruction and/or information through verbaland written communication methods
• Answers and processes requests received through inbound calls and emails in a timely manner
• Escalates all non-routine customer inquiries appropriately to solve operational issues
• Serves… Show more
• Serves as the primary contact for data collection, audit, and reporting of various performance metrics

Green Hills, PA

• Receive in-bound phone calls from Penske customers and diagnose their mechanical issue
• Enter data into Penske's AS400 database
• Make outbound phone calls to dispatch appropriate service to customer
• Act as a liaison between the servicing location and the customer
• Demonstrate excellent phone skills to interact effectively with internal and external customers
• Provide excellent customer service, assuring that customers are satisfied and will return for additional… Show more

Coatesville, PA

• Ensure service customers receive prompt, courteous, and effective service
• Build relationships with both technicians and customers
• Take ownership of providing a positive customer experience
• Recruit, hire and manage technicians
• Prioritize and assign repair orders to technicians
• Manage customer inquiries, whether via phone or in person, to ensure satisfaction

West Chester, PA

• Generate service repair orders
• Motivate Service Technicians
• Close out customer invoices
• Friendly and knowledgeable customer service skills
• Verifiable Customer Satisfaction Index track record
• Make recommendations based on time and mileage

West Chester, PA

Technical, Electrical, Electronic And Communications Engineering Technology/Technician

Education record

National Incident Management System

Elevator Rescue Awareness

Pennsylvania Essentials Of Fire Fighting