Provide Outpatient and Inpatient Epic end user training for physicians, nursing staff and other cliniciansUpdate training guides and other course curriculumPrepared weekly reports with stats on users who have been trainedSupport Go-lives

Provide training during Ambulatory/Inpatient EMR implementation for a variety of multi-disciplinary departments. Review course curriculum to include instructor led guides, end user workbooks, tip sheets, lesson plans and comprehensive assessments.Shadowed physicians, nurses and other ancillary staff to help with any issues or gaps in knowledgeParticipated in several scheduled pre-go live dress rehearsals elbow to elbow with physiciansCommunicated issues and opportunities for enhancements and training; successes and failures; and participated in the daily calls and meetingsCommand Center – Help Desk phone triage calls, reset end user passwords, and identifying, resolving, and escalating issues to the appropriate personnel or next level support.

Conduct instructor-led training sessions for end usersProvide hands-on demonstrations and supervise participants as the practice in the Epic training environmentFacility virtual training sessionsProvide one-on-one support to users during and after go-live, assisting with troubleshooting and clarifying system functionality.Work with Super Users to help train and mentor new staff or those struggling with workflows.

Provide Epic classroom training for ancillary departments and physiciansProvide at the elbow support to end-users to include physicians, nurses and support staff after completion of trainingIdentify and report workflow and/or system configuration improvement opportunitiesProvide a link between the end-users and the Command Centers for issues, problems, and resolutionsProvided full-time, hands-on and phone support at Physician command center for 8 weeks following Go-LiveProvide Lab support during post go-live to provide refresher training and new hire training

Trained end users (providers, nurses, ancillary staff and techs) on how to successfully use the Epic applications modules.Assisted Principle Trainer with curriculum design and creating quick study guides and tip sheets.Provide regular feedback/status reports to managementResponded to parking lot questions dailyEnsured readiness of training rooms, computer workstations, devices and materials for classesSupported go lives in stages.