Elika Mutis Email & Phone Number

Toronto, Ontario, Canada

• Maintaining a positive, empathetic and professional attitude toward customers at all times.• Responding promptly to customer inquiries.• Knowing our products inside and out so that you can answer questions.• Keeping records of customer interactions, transactions, comments and complaints.• Ensure customer satisfaction and provide professional customer support.

Quito - Bogota- Toronto

• Develop solutions to sales challenges and maximize business opportunities.• Consequence and maintenance of long-term customers that increased sales and margin growth.• Increase the customer database by acquiring potential customers and identifying individual needs.• Coordinate meetings and monitor compliance with goals, discuss development strategies, best practices and process improvements.• Promote and exhibit the product in flower trade shows.• Respond quickly to claims of quality prior compliance with the complaint policies.

Bogota,D.C., Capital District, Colombia

• To develop, co-ordinate and execute an annual programme of Chamber events, contribute to the achievement of Business Plan objectives and targets.• To ensure that on a rolling basis there is, at a minimum, a three months events programme in place for Chamber staff to promote. To include confirmed venues, dates, times, speakers and associated promotional material• To promote a programme of events that is balanced and reflects and showcases the full range of Chamber activities.• To work pro-actively with individuals, teams and departments, initiating ideas on the theme of the event, relevant speakers and venues and executing the agreed plan within suitable timescales.

Bogota,D.C., Capital District, Colombia

• Get suppliers of fresh cut flowers to supply the European and American markets.• Promotion to customers in European and American markets of dyed flowers and preserved flowers as a new trend.• Negotiate orders and plan purchases for the holidays such as Mother's Day, Valentine's Day, International Women's Day, Christmas and others.• Monitoring and updating of portfolio.• Manage customer relations for more than 10 years with farms in Ecuador and Colombia.

Moscow, Moscow City, Russia

• Created new sales and marketing strategies to drive growth.• Collaborated with senior executives to evaluate performance in the regional area and develop strategies to expand revenue generation.• Created sales plans and territory quotas. • Executed successful events and trade shows.

Moscow Russia

• Developed sales strategies and improved profitability by utilizing multiple marketing channels.• Collaborated with vendors to resolve issues and negotiate sales quotas.• Grew market penetration and sales figures by leveraging supplier relationships and personally overseeing negotiations.

Business International, International Business, November 2020

Degree Of Bachelor Of Arts In Journalism., Humanities/Humanistic Studies, July 2005