Elina Bonwick Email & Phone Number

Sydney, Nsw, Au

St Leonards, New South Wales, Australia

Fostering strategic partnerships across Ministry, eHealth, and wider NSW Health Agencies. Lead, and manage planning and delivery of critical and complex programs to achieve strategic initiatives as identified by Ministry Divisions.

St. Leonards, New South Wales, Australia

I am responsible for leading and implementing all aspects of service transition. I am responsible for development of transition framework which will empower Ministry of Health business owners to better plan upcoming strategic service initiatives. The framework includes tools for assessment of asset management, infrastructure reconciliation, definition of new operating models, cost of service definitions and personnel transition. I am responsible for establishing working relationships with stakeholders in different eHealth departments, in order to ensure that the transition is implemented successfully. In my current engagement I am responsible for assisting Ministry of Health with planning of discovery activities (technical and non technical) related to implementation of the legislative decision with high risk profile. Key Achievements:*Full service transition for one of the key services within Ministry vital to management of health emergencies* Definition of a transition toolkit to empower the business SMEs to initiate and execute service transitions with substantial level of confidence

120 Coxs Road North Ryde Sydney

In 2017 Dementia Australia (DA) commenced implementation of a strategic initiative to unify its state-based agencies across Australia. Digital transformation has been defined as a key component of the unification strategy including the following tactical work: Implementation of a new telephony system for DA Helpline, embed Microsoft Teams as a key communication and data storage technology (and reduce risks associated with on premise data storage), and implement Microsoft Dynamics CRM as an overall platform to enable Dementia Australia to better understand customer journey. Key achievements:* Successful delivery of a new telephony system (business processes and operational requirements) for Dementia Australia Helpline - flagship of Dementia Australia* Delivery of operational optimisation related to client services business units* Development of processes and agreements related to the launch of a new innovative product - implementation of a product lifecycle roadmap* Development of a new encompassing consent policy - unification and streamlining of consent* Delivery of O365 Teams project - client data management and end user training

Sydney, Australia

Provide support to key public safety agencies in terms of management of their transition from private radio network to government managed radio network.I have worked with several private agencies to plan transition activities, including asset management, personnel impact assessment, and planning of change and communication activities. Key achievements:* Delivery of streamlined templated approach aiming to assist safety agencies to migrate their operations to Government radio network

Ultimo, Sydney

I played a dual role while working at tech2 – a Lead Business Analyst responsible for delivery of the company-wide digital transformation program and as a team leader of 5 staff. I have been responsible for outlining the digital transformation strategy – consulting with several business units within the company – to ensure more streamlined adoption of the new platform. As a lead on the program, I have planned and executed requirements gathering sessions to identify core business needs, led activities related to development of new improved processes, and defined core test objectives. I developed an implementation plan for the business roll out/delivery of the changes – on a state by state basis. I held very close collaboration sessions with technical delivery leads and the members of the senior leadership team to ensure that core processes and timeframes have been clearly understood and agreed upon. Key achievements:* Management of a team of Business Analysts * Delivery of digital transformation tactical strategy - by business unit* Lead Business Analyst in delivery of the digital transformation/implementation of Dynamics 365 for core business units (Support and Audio Visual)* Planning of activities related to User acceptance testing and operational delivery of programs* Overseeing Finance transformation programs* Management of vendor selection process for the Finance transformation program

St Leonards

Fulfillment of a dual role for the organization – to work as a Senior Business Analyst/Consultant as well as to manage the sales pipeline in terms of completion of the pre-sales activities.Key Achievements:* Working with multiple clients on documentation of requirements and process improvement opportunities* Provide advice to clients on optimisation of operational roll out, change management and measurement of adoption* Pre-sales support - working with Sales team in providing responses to RFIs and RFP - development of proposals and quoting* Sales work - development of strong relationships with potential clients -resulting in onboarding new clients (e.g NSW Health and NSW Telco Authority)

Darling Harbour

Senior Business Analyst and Change managerKey achievements:* Delivery of changes aiming to improve event management operations - and reduce revenue losses* Delivery of changes related to management of ANMM members - targeting membership renewals and payments * Delivery of key change initiatives aiming to increase new system (Dynamics 365) adoption - through training, workshops and communication* Vendor management - key vendor for Dynamics 365 * Development of several business cases related to implementation of improvements across all areas of the business

Sydney

Business Analysis - working with customers to gather their requirements to be translated into functional requirements. Team lead - management of junior staffKey achievements:* Pre-sales - assessment and subsequent proposals to potential CRM clients* Pre-sales - assessment and preparation of the most cost effective solutions for clients* Implementation and delivery - End to end management of the delivery of CRM projects to clients. * CRM Training - delivery of a number of CRM modules to public and private client sectors* Management of junior staff

Sydney, Australia

Responsibilities* Provide senior management team with improvents and change strategy aiming to enable Consumer sales support to meet support SLAs and load balance support work * Manage end to end UAT testing of major production system* commercial reporting reconciliation

Willoughby

Responsibilities:HR - Solution cost and benefit assessment, business case delivery for the CFOSupport services - Vendor selection assessment, vendor recommendation

Macquarie Park

Improvement opportunities and delivery of improvementsKey achievements:* Identified opportunities aiming to reduce revenue loss (product bundling) - delivery of process changes aiming to streamline product bundling and payments* Development of improvements road map with Small/Medium Business unit

Macquarie Park

Representing Small/Medium business as a Senior Business AnalystKey achievements:* Delivery and operational planning for Small/Medium Business (5-200) as part of Optus's initiative to implement Optus-owned sales/billing platform for fixed line customers* End to end management of product delivery programs - from product briefs to planning of training and operational roll out * Development of operational agreements aiming to support Small/Medium business customers when developing new initiatives* Development of business cases aiming to deliver improvements and changes to Small/Medium business customers (e.g. online billing platform VS paper bills)* Ongoing hands on mentoring of junior Business Analysts within Small/Medium business

Macquarie Park

Business Analyst / Functional BAKey achievements:* Business analysis and liaison with technical groups* test strategies and objective definitions

Implementation and pre-sales work for CRM projects.Call centre set up, operational implementations.Participation in pre-sales and bidding processImplementation of CRM initiatives

Implementation of medium to large CRM projects both in Australia and Asia-Pacific. Requirements gathering and translation into technical design, testing, training.

Programming, web development, testing, application support.

Bachelor

Certificate Iv In Training And Assessment

Education record

Bachelor Of Applied Science (B.A.Sc.)