I have over 20 years of business experience in multiple industries, including private, public and non-for-profit sectors. I lead and plan complex projects, including digital transformation, service transition, and implementing change initiatives while having customer in mind.I am very approachable and inquisitive. I have vast experience in engaging stakeholders at different levels of seniority, both ICT-technical and non technical.As part of my engagement, I plan discovery and assessment activities, as well as plan and execute change management and communication strategies and tactical solutions.I establish solid partnerships with different business units in order to deliver business outcomes - including technical delivery teams, HR/P&C, finance and procurement. I assist my customers with creating strategic and tactical roadmaps and support my business stakeholders to identify areas for continuous improvement.I am known for my ability to think outside of the box and challenge the status quo – aiming to provide the most optimal outcome for my customer – be it internal business stakeholders or external clients.I am a Certified trainer – the training skillset provides me with a unique opportunity to relate to diverse audiences and enables me to deliver key concepts in a simple and relatable wayCore Skills: Team leader, digital transformation lead, service transition lead, requirements elicitation and management, product and project roll out, stakeholder engagement, end user training planning and deliveryTeam management skills: Team management - supporting my direct reports in their day to day work.
Listed skills include Requirements Gathering, Business Analysis, Change Management, Program Management, and 33 others.