As an immigrant, entrepreneur, and community-centered advocate, my journey has always been about using privilege to uplift those who are too often overlooked. I’ve built my career on the belief that business should be a tool for social good, where tech and data are not just profit engines but instruments of equity and empowerment! 🚀My background in behavior, machine learning, data science, and operational strategy has taken me on a journey where I’ve partnered with mission-driven startups and businesses. I’ve helped them create scalable, equitable solutions, whether it’s fine-tuning AI models or designing systems that put people first 🫂. For me, tech is about more than algorithms and code—it’s a tool to empower communities and elevate humanity.In my current venture, The Radical You, I aim to help people reconnect with their innate humanity and dismantle oppressive ideologies.🪷Our work focuses on healing collective consciousness through community-driven approaches, radical acceptance, and restorative justice. It’s a movement built on the idea that our future depends on collective healing and community-centered businesses that are both innovative and impactful.💡When I’m not buried in data or dreaming up ways for businesses to serve their communities, I’m advocating for a future where empathy and vision drive us forward. Let’s connect, build something impactful, and have a little fun along the way. After all, the best work happens when purpose and passion collide ✨CONTACT:📧 Email: elinarankova@gmail.com🌐 Portfolio: bit.ly/elinarankova🔗 Curious about The Radical You? Find us on all social media and check out our Substack! linktr.ee/theradicalyou
The Radical You
View- Website:
- theradicalyou.notion.site/main
- Employees:
- 1
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FounderThe Radical YouNew York, United States -
Operations SpecialistWheel Nov 2024 - Present -
FounderThe Radical You Jul 2024 - PresentBrooklyn, New York, United StatesGrassroots movement focused on healing you and your community at the root. Supporting community-centered businesses through data analysis and tech implementation. -
Data & Operations ConsultantAma Earth Group Nov 2024 - Present -
Junior Data ScientistAma Earth Group Jul 2024 - Oct 2024 -
Part-Time Analytics ConsultantFreelance Jun 2023 - Present- Automate Reporting- Social media engagement analysis- Performed gap analysis- Streamlined process organization- CSAT and NPS set up and tracking
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Part-Time Professional DevelopmentFreelance Jun 2023 - Nov 2024Taking an opportunity to hone in on my data analytics and project management skills as well as complete data science bootcamp.
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Operations ManagerWellth Jan 2020 - May 2023- As one of the first 20 hires, I scaled and managed the member support team of a HealthTech start-up from 4 to 23 employees, establishing 4 unique roles including member intervention specialist, member support lead, member support supervisor, and operations enablement. - Led two CRM transitions (Talkdesk, Zendesk, Kustomer) and set up reporting across all systems for seamless implementation as CRM admin Utilized CRM to gather data and create a customer satisfaction (CSAT) rating system and maintained a score of 94%.- Created support dashboards for teams across the organization to generate data visualizations utilizing CRM ticketing and reporting data to analyze, develop or improve processes, utilized custom queries to develop ad-hoc reports, and drove new user-experience-focused product development or enhancement opportunities.- Collaborated with marketing to analyze campaign performance and identify areas for potential communication and content improvement through qualitative sentiment analysis based on user demographics.- Developed and trained support leadership on escalation procedures, implemented an Excel tracking system, automated member responses within the CRM, and engineering alerts for faster issue identification, prioritization, and resolution.- Performed statistical analysis on call metrics and implemented scheduling and performance evaluation procedures to reduce callbacks by 10% and improved user experience by implementing a follow-up process resulting in a CSAT score of 94%. -
Member Support SpecialistWellth Sep 2018 - Dec 2019- Helped members with app issues through omnichannel communication and proactively contacted members to help with program adherence and habit formation utilizing empathetic support leading to behavior modification. - Served as the first point of contact for all member inquiries and triaged requests based on urgency for potential engineering or customer escalation. -
Direct Support Professional, Job CoachIndependent Support Services Inc Jan 2013 - Jan 2018- Worked with mentally and developmentally disabled individuals and their families to implement behavioral strategies to develop life skills, identify goals, and take actions needed for healthy professional and personal relationships utilizing behavioral health analysis.- Coached and assisted individuals towards an independent lifestyle including money management, healthy eating, and other life skills through positive reinforcement and effective goal setting. -
Community Habilitation CounselorLife'S Worc Oct 2013 - Dec 2014Drawing on behavioral health concepts and I was able to successfully help those with mental and developmental disabilities gain the skills and self-efficacy needed to live independently and continue to develop healthy habits and relations (personal and professional). -
Mental Health CounselorOptions For Community Living, Inc. May 2013 - Oct 2013 -
Research AssistantBrookhaven National Laboratory Oct 2011 - Jun 2013
Elina Rankova Education Details
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Psychology -
Data Science
Frequently Asked Questions about Elina Rankova
What company does Elina Rankova work for?
Elina Rankova works for The Radical You
What is Elina Rankova's role at the current company?
Elina Rankova's current role is Founder.
What schools did Elina Rankova attend?
Elina Rankova attended Stony Brook University, Flatiron School.
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