Solar Monkey is a SaaS solution for the solar industry. Our software supports installers to sell more sustainable energy solutions in less time.- Leading our post sales organisation including: Customer success and Onboarding, Support, Operations and Integrations in our 6 core markets in Europe. - Defining KPI's and strategy for the post sales departments, creating a scalable an integrated organisation.- Driving initiatives for satisfaction, growth, and retention for our 1000+ customer base.- Managing, developing, and hiring for our team (15+).- Work in close collaboration with GTM and product to create a complete and effective customer journey.

- Responsible for customer success, onboarding, and integrations in our 5 core markets in Europe. - Build the team from the ground up and defined strategy for the department.- Shifted CSM focus to deliver on customer value to increase account growth- Made customer satisfaction a core KPI by implementation of NPS program- Move to data driven decisions and efficiency by implementation of CS tool- Drive customer focused alignment between all Solar Monkey departments

SaySimple is an omnichannel communications platform. At SaySimple I was responsible for implementing Customer Success within the organisation. I implemented a basic CSM strategy with customer segmentation, joint success plans, and playbooks . We also rolled out a NPS and event program. In addition I was responsible for SaySimple's key accounts.

In my role I determined overall customer satisfaction and loyalty for HP’s software client base. We reported progress and findings to Executive level, to drive strategic CX initiatives and leverage CX to grow revenue. I was responsible for our VoC program (NPS), win/loss analysis, CX communications and journey mapping. In addition, I was responsible for customer success plans for our top 20 global customers.

As a Client Principal I was responsible for selling implementation cycles for HP’s software suite.

Experis (formerly PEAK-IT) is a Dutch business and IT partner. As an account manager for PEAK-IT I was responsible for selling outsourcing and secondment projects.

Cantab is an international lead generation company. As an inside B2B marketer I generated leads for clients as Hewlett Packard and Oracle.