Paula Tran Email & Phone Number

Philadelphia, Pa, Us

Philadelphia Pa

King Of Prussia

- Manage the integration of payment software and P2PE devices into ERP systems such as SAP or Oracle or custom API integrations. - Main point of contact for clients during projects and delivered all communication concerning project statues, changes and issues. - Worked to drive technical resources towards project milestones and completion. - Managed project obstacles and issues as they arise and gathered additional resources to find creative solutions if necessary. - Worked with clients to understand their billing environment and turn business scenarios into technical project requirements.- Fundamental PM skills include Microsoft Project, project plans, time tracking, meeting notes and documentation.- Delivered post go-live support and training sessions for clients to teach new payment software or devices.

Greater Philadelphia Area

- Build relationships with 100+ enterprise level clients in various industries and payment processing structures. - Supported various payment integrations; P2PE devices, ecommerce platform, custom API integrations, Oracle and SAP ERPs.- Strong understanding of API integrations and troubleshooting API or network related issues. - Oversaw client satisfaction and escalation point for client issues or dissatisfaction. Worked with operation teams and sales team to resolve client issue or re-evaluate processes causing dissatisfaction. - Worked with sales agent to demonstrate new and current payment products to current or perspective clients. - Subject matter expert on transaction lifecycle including authorization, capture, batching and funding/settlement. - Analyzed client processing statements and payment processing structure to optimize L2/L3 interchange rates.- Worked with clients to advise on payment encryption and use of tokenization technologies for payment processing. - Strong client communication skills and ability to explain and describe complex technologies and processes to clients. - Worked with varies internal teams to explain client needs and product enhancement requests. - Strong knowledge of payment gateways, processors, error responses and merchant services.

Philadelphia

- Subject matter expert for kiosk payment product and involved in overseeing 500+ units in the market for Fortune 500 client. - Main point of contact for client on any important kiosk updates, issues, software releases or projects. - Communicates daily with kiosk operations team, product manager and financial teams to ensure product’s overall health. - Works with client to ensure business needs are met and that any possible product improvement requests are turned into initiatives. - Meets with upper management as needed to discuss any possible process or product changes.- Regularly pulls reports and analysis data using pivot tables to identify any process inefficiencies or product improvement areas.- Account expert for other smaller products such as tax applications and various client facing dashboards.- Project management experience in overseeing various projects ranging from process improvement to new application development or deployment. - Trained end users on CSG’s customer intake software for call centers. - Experience on sales team with creating presales reports, analyzing data and brainstorming new solutions to client’s needs.- Experience on operations team with system configuration, ad hoc reports, ticket support and system admin tasks.

Greater Philadelphia Area

- Internship with technical consulting team and worked at various client sites on projects ranging from IT auditing to new solution development. - Worked with consulting team to re-engineer a complex third party intake process and integrate a custom IT solution for a large pharmaceutical manufacturing company client. Program impacted 40,000 employees internationally in 60 countries.- Assisted in interviewing users and diagramming current process to analyze inefficiencies or special scenarios.- Met with project manager to discuss manual processes and process that could be automated within the new IT solution. - Performed quality assurance testing on IT solution to document bugs and ensure proper alignment with new business processes. - Assisted project manager in cleaning raw data sets to upload into new solution. Data was manually inputted via old process and analysis was needed to scrub the tens of thousands of records. - Trained client to manage international SharePoint team room. Demonstrated creation of pages, list and libraries, methods of administering permissions and granting access to different users.

Newtown Square, Pennsylvania

Internship with the Production Management Portals Team for SAP Global IT- Internship with SAP IT operations team responsible for corporate intranet and external website.- Used SAP BusinessObjects Dashboard software to create new IT Performance Dashboard for senior management to evaluate internal systems and their KPI’s.- Recreated existing dashboard to improve quality of visuals and revalidated calculations of KPI’s - Created detailed documents and provided training for others on new dashboard process.- Generated instructional videos and troubleshooting documents for dashboard software and other SAP software- Updated and tracked daily software development requests. Assessed completion time for all incoming requests and communicated with global developers if any problems arose.- Created team’s wiki page for faster and more efficient new employee onboarding.

Princeton, New Jerey

Internship with the National Oceanic & Atmospheric Administration (NOAA) at the Geophysical Fluid Dynamics Laboratory (GFDL)- Identified Problems – Analyzed IT Help Desk System in order to identify both technical and nontechnical issues with current system. - Initiated Database Design – Assisted with the research, design and potential implementation of a new HR personnel database. - Increased Organization – Helped organize update and create new internal wiki pages. - Simplified Tasks – Created detailed employee out-processing flow charts using Microsoft Visio and Microsoft Excel. - Technical Liaison – Performed daily liaison tasks between Business Administration and Scientific Research to Computer Operations department.