Eliot Davis Email & Phone Number

Tamworth, Gb

Birmingham, England, United Kingdom

West Midlands, England, United Kingdom

Tamworth, England, United Kingdom

● Consistently provide high standards of customer service and ensure that appropriate access to services and the earliest resolution of enquiries from customers, ensuring that the outcome required of the Customer Service and Access Strategy are delivered.● Communicated with customers in a variety of formats, such as phone calls, online chats and emails.● Dealt with complex complaints and angry customers professionally and politely, resolving issues with favourable solutions.● Maintained in-depth knowledge of competitor products, identifying price changes, market developments and emerging threats.● Ensured communication targets were met by staying organised throughout service and closely monitoring operations.● Promoted company products using approved techniques, increasing revenue and exceeding performance expectations.● To provide statistical management reports and KPI’s for corporate customer service delivery.● Answering enquiries and giving advice to staff and members of the public, other departments and outside agencies who contact the Customer Services Centre and Council, on a basis of resolution at first point of enquiry.● Ensuring effective training and development of staff in technical skills and effective questioning.● To undertake all corporate requirements on health and safety, equal opportunities, data protection, risk management and financial regulations

Coventry, United Kingdom

● Collaborated with suppliers to determine strategies for improving sales and profit.● Oversaw the smooth lifecycle management of exhibitions stand projects including planning, budgeting and resource acquisition.● Completed projects on time and within allocated budget.● Tracked costs and expenses for analysis against original budget.● Defined and initiated projects and managed costs, schedule and project performance while ensuring success of project.● Promoted and endorsed company to bring in new business.● Managed projects upwards of £100,000● Resolved issues during construction and commissioning phases to maintain tight schedules and budget levels.● Acted as the liaison between clients and the contractors / workforce● Managed and led a diverse team of professionals● Maintained high quality standards by educating general contractors on quality control.● Evaluated financing and construction activities.● Sustained safety protocol, providing proper, cost-effective and safe handling use of equipment and materials.● Built strong community relations with subcontractors and vendors to optimise cost savings and ensure timely pre-construction completion.● Directed development of project scope, including estimates, budgets, and schedules.● Monitored team progress and enforced deadlines.

Redditch, England, United Kingdom

Please refer to above

● Interfaced with customers, determined needs, provided recommendations and up-sold products● Mentored new employees on customer service, money handling and organising strategies.● Provided helpful and attentive customer service resulting in positive feedback and receiving 100% customer satisfaction on mystery customer report.● Opened new merchandise boxes and stocked sales floor racks and shelves with latest items.● Helped customers sign up for loyalty programmes and submitted completed paperwork.● Stayed up to date on store promotions, payment policies and security practices.● Observed customer behaviours to identify security threats and escalate concerns to supervisors.

Bachelor Of Applied Science (Basc), Geography, 2:1

A Levels, Ict, Geography, Business Studies

Gcses