Eliot Hill Email & Phone Number

Reports directly to the Vice President of the PMO and collaborates across various work-streams within IT, marketing, product development and customer support to devise strategies aimed at delivering on customer success criteria for all deliverables, improving customer satisfaction and getting the project from initiation to close. This includes overseeing service transition activities pertaining to the company's infrastructure and application solution projects.

AV Project ManagerResponsible for planning the setup and upgrades for all conference rooms, including location audits to determine the scope of work, organizing the process in which applications, equipment was technically supported after go-live, including holding project meetings, bringing development, support and business groups together to determine and document support needs of the application.

Berlin, Connecticut, United States

Contract Role: Quality Assurance Tester Collaborate closely with project managers to define the scope of projects involving AV upgrades in various spaces such as conference rooms, WAR rooms, Auditoriums, and executive spaces. Developed comprehensive project test strategies, plans, and scripts tailored to each project's requirements and conducted thorough hands-on testing of the software, hardware, and all interconnected devices and equipment to ensure seamless integration and functionality. Worked diligently to identify and address any issues or discrepancies that came up during the testing phase and led user groups through testing AV upgrades for upgraded rooms throughout Eversource locations.

Kenilworth, New Jersey

Contract Role: Key member of a large project team that consisted of software developers, architects and database administrators, participating in every stage of the Software Development/Implementation Lifecycle. My duties included testing, test planning, creating test cases, and executing tests to pinpoint bugs, defects, and any possible quality concerns.

Middletown, New York

Key team member and supervisor of the Associates Sales Team and first key; conveying a positive impression of Sears brand by delivering a distinctive shopping experience for customers and demonstrating outstanding service and selling skills, keeping the selling floor organized and stocked with merchandise and providing leadership and training to new associates.