Eliot Cardenas Email & Phone Number

Austin, Texas, United States

Austin, Texas, United States

Bringing an abundance of customer/guest service experience and knowledge to the tech industry. Proving high-tech and high-touch don't have to be mutually exclusive, Embarking on a career with a like-minded company that understands the best service starts with a great team, providing them with resources that allow them to flourish , but most of all embracing diversity and creativity is key to fostering a mutually beneficial long term relationship.

Austin, Texas

Design immaculate reservations for discerning guests in Austin’s premier lodging accommodations.

Austin, Texas Area

Take a guest's dreams and make them happen, essentially. Gather information regarding a guest's wishes for their stay, and customize packages to maximize their stay at Omni Barton Creek. Located near to downtown to not miss the excitement yet far enough away to really capture the natural beauty of the heart of Texas, the resort has 4 championship golf courses, Three Springs Day Spa, the AAA Four Diamond-awarded Hill Country Dining Room, and many other amenities that await for you to come explore. Where I come in is to take detailed information upon the guests wants and needs and make reservations that ensure a seamless experience. From a simple day away at the spa to a week-long golf retreat package for a group in one of our villas, I see to it that your stay starts before check in, and ends with you giving me another call to book for next time.

Establish and maintain lasting customer relationships with repeat customers, both travel and leisure. Analyze reports, perform daily routine front desk tasks, create service process mapping for procedures, train new associates, Run Front Desk Operations in a historic luxury boutique hotel in Houston, TX.

Create customized beverages to upscale (location specific) clientele to meet needs. Perform multiple tasks throughout day encompassing customer interaction, both supply and product replenishment, drink creation, product layout, public area maintenance, and coworker motivation and training.

Disney'S Grand Californian Hotel & Spa

College Internship. Offer assistance to guests with information regarding room, hotel, and park, city, and regional information at a AAA Four Diamond property at the Disneyland Resort. Make and modify guest reservations for dining, entertainment, and activities. Offer exemplary service and strive to achieve beyond guests expectations. Also greet guests traveling by vehicle and provide navigation through resort area.

Check guests in/out of Four Diamond business hotel in Downtown Houston. Provide outstanding service to guests, meeting planners, conventioneers, and prospective guests about the Hotel, Downtown Houston, and other various parts as well. Update hotel inventory status, coordinate with various departments within hotel to maintain accuracy of guest's wishes.

Welcome new guests and familiarize them with property's amenitiesProvide concierge services to travelers unfamiliar with the areaTrain both employees and students on advanced procedures in property management system (OnQ) and reservation procedures.Define and implement new strategies and operating procedures to enhance guests' experience as well as increase efficiency in routine processes.

Provide information regarding account details, company policy, directions, nearby attractions, sales promotions, and services provided.Handle all of store's cash, including nightly deposits, paychecks, and petty cash disbursementsCreate unique gift wrapping tailored to various occasions.

Bachelor'S Of Science Degree, Hotel/Restaurant Management

Activities and Societies: HSMAI Cougar Chapter-Treasurer Fall '10 / University Men's ChorusThe Conrad Hilton College at the University.

Hotel/Restaurant Management, Hotel/Motel Administration/Management

Hotel/Restaurant Management, Hotel, Motel, And Restaurant Management