Elisa D'Angelo Email and Phone Number

Senior Project Manager, Customer Service DeliveryAccountable for project delivery, risk and budget management, operational readiness, stakeholder buy in, and leadership sign off. • Managed wHSIA program for customer service delivery.

Senior Program Manager, TELUS Digital Introduced identity as a new product portfolio to drive a consistent and secure experience for customers, team members and partners.• Managed the introduction of a new platform while maintaining the current platform and product backlog.• Worked to introduce a new agile working structure leveraging Scrum to focus efforts on incremental development for high yield product management.

Senior Project Manager | Departments of focus included: Customer Service Delivery, Business Customer Experience, Products and Services, Strategy and Execution.• Managed multiple projects to introduce new customer technologies, services, and equipment end-to-end. Worked with stakeholders from across the organization to established working teams including technical, support, and customer facing resources. • Developed and maintained schedules, scope, quality, and risk baselines while… Show more Senior Project Manager | Departments of focus included: Customer Service Delivery, Business Customer Experience, Products and Services, Strategy and Execution.• Managed multiple projects to introduce new customer technologies, services, and equipment end-to-end. Worked with stakeholders from across the organization to established working teams including technical, support, and customer facing resources. • Developed and maintained schedules, scope, quality, and risk baselines while maintaining established budget.• Provided mentoring/coaching on project management strategies and best practices and conducted project management classes on waterfall, agile, and hybrid frameworks. Show less