Elisa Thygesen Email & Phone Number

• Coordinated new product development globally with key stakeholders to develop high-end retail packaging• Developed and maintained accurate and robust part numbers and bill of materials for all SKUs, incorporating packaging and print specifications, costs, and build requirements for top, new, and emerging franchises from printer to production plants to ensure on-time and in-full deliveries• Created, issued, logged, and ensured the accuracy of purchase orders and work orders through completion and final closure with 1st- and 3rd-parties• Managed global production builds to ensure timely, proper inventory levels for new release product launches and catalog reorders• Communicated with Sony, Nintendo, and Microsoft to obtain digital and physical 1st-party codes for validation and QC• Created extensive documentation and training materials to onboard and cross-train additional Project Managers

• Communicate scope of work with all teams to ensure timely and efficientworkflow• Monitor, summarize, and communicate the progress of projects to warehouseand cross-functional teams• Identify meeting agenda points and guide discussions to properly resolve priorityissues to maintain strict product development schedules.• Ensure timely production and delivery by adapting to changes and leading theteam to pivot and redirect when needed.

• Collaborated with team to maintain and organize a library of pre-formattedresponses for live chat• Communicated with key players and outside teams to ameliorate and avoidcustomer concerns• Engaged with customers to address and resolve concerns via live chat andticketing systems• Educated customers to ensure clear understanding of company procedures andpolicies• Reviewed and actioned customer accounts for high-risk fraud indicators

• Data Entry• Executed on personal tasks• Researched and evaluated business development opportunities

Woodland Hills

• Managed and maintained employee schedule for 20-30 employees daily• Fielded and reported office communications by phone and email• Proofread company documents and distributed them to employees• Evaluated website user experience and provided documentation and data for engineering team• Performed personal assistant duties—including scheduling and client follow-up—for company owner

Greater Los Angeles Area

• Performed main office reception, monitoring, and management responsibilities• Maintained and assessed client requests for service• Re-engaged clients to verify satisfaction• Provided reports and metrics for owner and management• Performed personal assistant duties—including scheduling and client follow-up—for company owner

Greater Los Angeles Area

• Performed main office reception, monitoring, and management responsibilities• Operated and maintained office equipment (fax, copier, scanner, etc.)• Proofread and fact-checked reports• Managed incoming and outgoing deliveries • Devised and distributed company newsletter

Greater Los Angeles Area

• Proactively engaged customers to drive sales• Coordinated with teammates to exceed company service standards• Went to great lengths to ensure customer satisfaction• Managed cash register and monetary transactions• Organized and managed in-store special events

Greater Los Angeles Area

• Provided excellent service to ensure fine dining experience• Opened and closed restaurant for lunch shift• Managed cash register and monetary transactions

Greater Los Angeles Area

-Coordinated with teammates to share job responsibilities-Managed cash register and monetary transactions-Prepared food and drink to highest company standards-Maintained inventory and stock

Greater Los Angeles Area

-Taught educational lessons for children ages seven to nine-Assisted teacher in developing lesson plans and daily activities-Maintained class order and discipline-Chaperoned class field trips and assemblies