Elisabeth Harris, Mba, Pmp Email & Phone Number

Rolesville, Nc, Us

Durham, North Carolina, United States

Durham, Nc

Act as Business Lead on complex enterprise-wide projectsServe as subject matter expert for business analysis for migrations and other projects/initiatives.Review, analyze and develop innovative solutions for business process. Identify and quantify the business impact of those solutions. Partner with multiple departments for analysis and development of all business processes and/or requirements to ensure quality, cost effectiveness, timeliness of customer service, and regulatory requirements and mandates are met.Focus on enterprise solutions that balance customer needs and operational efficiencies.

Durham, Nc

• Manage both direct reports and matrixed resources in the planning and execution of constituent communications (fulfillment) delivery activities and projects• Act as a subject matter expert for all FACETS operational fulfillment • Collaborate with project teams to implement migration, refresh, upgrades, redesigns, and a multitude of other enterprise projects. • Implement financial performance tracking, reporting, and improvement projects • Develop business cases for resource requests, departmental projects, and process improvement opportunities.• Provides concurrent oversight of multiple streams and types of constituent communications and enterprise content management delivery activities including configuration, testing and business process development • Business and technical owner of integrated solution to automate the communication management system between 3 vendors and BCBSNC in order to fulfill enrollment, billing, claims, and letter output. • Manage Enterprise Content Management System implementation, design, and maintenance, including document retention planning.• Manages Vendor Management functions for constituent communications and enterprise content management vendors. • Lead code remediation and stabilization efforts needed to complete platform migrations. • Generate and implement exception handling and reporting processes to meet business and customer needs.

Durham, Nc

Cary Nc

• Logistics reporting for the Center of Competence (CoC) Americas• Coordinate information and transparency to a diverse group of local, remote and internationally based employees• Resource deployment coordination of installation engineers, application specialist and project managers • Lead PM80 conference calls to facilitate project handover from sales to operations• Coordinate orders and shipments of hardware and software with the factory in Germany• Collaborate with the project office on customer installation turnover and revenue recognition

Maintain relationships with clients and human resources outsourcing partnersPartners under my management increased their user base for our software over 400%. Manage yearly implementation of web based health care decision solutions for 30-40 Fortune 500 companies.Data code and test all client application builds Manage project plans and weekly conference calls with project teams (internal and external)Produce and present end of year reports for clients

Start the retirement process and send out calculations for payments Provided IBM employees customer service for Health and Welfare Issues Backed up Travel and Expense Department for IBM employees

Process pay day and home equity advancesPull credit checks and update member filesProcess credit card applicationsSend delinquent and over limit notifications

Masters, Business Administration

B.S, Business Management; Information Technology

Associate, Arts