Elisabeth Kirwan Email & Phone Number

Dublin, Ie

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

• Responsible for undertaking themed inspections, with a focus on distressed debt, using an outcome focused approach to ensure the protection of consumers. • Proactively supervising firms through conducting file reviews and an onsite inspections, along with intrusive firm engagement meetings with CEO’s and senior management, raising queries and providing robust challenge.• Critically assessing complex issues such as firm’s implementation of payment breaks, the long term mortgage arrears strategies of firms, and changing regulatory requirements. • Communicating complex information of regulatory and financial issues to senior management through briefings for the Deputy Governor and wider Distressed Debt Working Group.• Key Project: Covid 19 Payment Breaks

Dublin

• Responsible for undertaking analysis and research on consumer policy matters, including relevant domestic and EU legislation.• Proactively engaged with both internal and external stakeholders, including the Department of Finance, consumer advocacy groups and supervision teams in the development and implementation of consumer policy. • Represented the Central Bank on complex policy issues at EIOPA, where I contributed to the wider policy forming agenda.• Communicated complex and technical reports to senior management and use evidence to support findings on key policy issues.• Key Project: Addendum to the Consumer Protection Code 2012 (the Code) following the implementation of the Insurance Distribution Regulations (the IDR).

Dublin, County Dublin, Ireland

• Responsible for authorising retail credit firms, supervision of licensed moneylenders and processing moneylending licence applications. • Identified prudential and conduct related risks in firms and utilised Risk Mitigation Programmes to successfully remediate deficiencies, seeking additional information m when necessary and challenging firms when issues emerged.• Trained and provided support to new recruits to the team on complex issues and queries.• Key Project: Review of the Consumer Protection Code for Licensed Moneylenders using qualitative and quantitative data.

Dublin, County Dublin, Ireland

• Key point of contact for communication with external institutions such as the Department of Finance, ESMA and the EBA.• Organised and managed the budget for the Directorate, including providing senior management with quarterly update.

Dublin, Ireland

• Support the business development team with research on potential clients and business partners.• Closely involved in marketing and creative support.• Responsible for organising and responding to general office enquiries.• General duties such as client reception and ordering of office goods.

Dublin, County Dublin, Ireland

• Closely cooperated with upper management in order to meet sales targets • Actively involved in product promotion. • Addressed customer complaints in a calm and approachable manner.• Directed sales and assisted the manager to run the store in an efficient mode.• Created a relationship with a number of customers who became repeat customers of the store

Dublin

• Communicated directly with constituents to solve a variety of issues such as obtaining medical cards and detailing entitlements to social welfare. • Organised and responded to correspondence from Ministers and lobby groups • Liased with the Oireachtas Press Office on a number of press releases. • Researched information on topics such as citizen’s rights to Healthcare in other European states. • Attended and reported on a number of public meetings on issues as diverse as the Housing Crisis to African refugees in Israel.• Drafted Parliamentary Questions and topics for Dail Debates• Reviewed existing bills and advised on bill amendments and policy changes

Dublin, Ireland

• Directly engaged with clients in order to communicate promotions.• Consistently surpassed both individual and group sales targets.• Cooperated closely with upper management in order to closely meet clients needs.

• Produced and researched stories across a number of topics including interviews, opinion pieces and reviews.• Established ideas for further stories.• Aided in the design and layout of articles.• Edited articles for print as well as providing concepts and designs for the paper's online forum.• Consistently met tight deadlines in a professional manner.

Dublin, Ireland

• Key Holder.• Organised and ordered stock, ensuring that all stock is present on shelving space.• Assisted customers with any product queries, sales and complaints.• Completed End of Day banking, basic book keeping/ stock calculations and deposits.• Trained co-workers and new employees alike in both customer service skills and till management.• Responsible for both opening and closing the store.• On spot checks, I was presented as front of house for my excellent customer service skills.• Developed new promotions on own initiative including seasonal specials.

Professional Certificate In Compliance

Certificate In Financial Regulation In Consumer Protection

Master’S Degree, International Politics M(Sc.), Merit - 65

Activities and Societies: • Involved in the TCD section of St. Vincent de Paul participating in fundraisers and awareness of different.

Bachelor’S Degree, English And History, 2:1, Gpa- 3.63

Activities and Societies: •Staff writer and researcher for UCD's University Observer which reached a readership of 28, 000 people. •Active.