Elisabeth Larson Email & Phone Number

Seattle, Washington

• Partner with leaders and specialists on multiple teams to improve company processes• Pull data and analyze to find gaps, patterns, and places for improvement• Create dashboards, charts, and pivot tables to show analysis of data• Collect current state data, determine requirements, and create user stories for new and updated processes• Map processes for teams and leaders across divisions• Use Continuous Improvement to provide better solutions to business problems with high business impacts• Organize project information for teams, keep track of deliverables, and provide weekly status updates• Determine urgency for different deliverables and escalate as appropriate• Work with users to create Macros to help improve process efficiency

Seattle, Washington

• Maintained, inputted, and fixed merchandising information in multiple databases• Worked with business partners to ensure all aspects of data were correct• Created and assisted with team projects that impacted how Merchandise data was updated• Collaborated with leaders on team goals and delivered on key-timelines • Trained new Specialists and current Specialists on new team processes

• Maintained and analyzed large amounts of sales data to ensure the office met financial goals• Prepared agent presentations, charts, graphs, and flyers to assist in customer sales• Provided software support and trained new administers on procedures and tools

• Corresponded daily with clients, ensuring a positive customer service experience• Developed and implemented process improvements including medical note templates and client handouts• Provided technical support to staff including software instructions and training