Elisabetta Congia Email & Phone Number

I am an Operations Manager with decades of experience in distribution logistics both nationally and internationally and for both retail and wholesale in the luxury goods and jewelry sector, managing up to 40,000 shipments a year for a total turnover of 25 M/ €.I am enthusiastic about the lean six sigma method and continuous improvement and I strongly support its diffusion by aiming to achieve optimizations in the lean office and services area.In this experience I was able to develop and expand team leadership skills, even with highly heterogeneous groups, managing up to 14 resources; project management carried out on different projects and areas both IT, marketing and administration, in addition of course to the logistics / operations area, problem solving, data analysis, organization, work management under stress and focused on the goal, time management, attention to detail , problem solving, which led me to an important personal and professional growth.During the experience I have achieved goals including:✔️Delivery of full orders within 24h, with 98% service level✔️ Optimization of online store delivery days that go from 12 to 3, 95% service level✔️Switching from a single to a massive picking by merging 80 simultaneous orders.✔️Introduction of four vertical warehouses assisted by only two operators✔️Management of 350 events a year with preparation and pickup of merchandising materials and goods✔️Management of 160 dedicated and scheduled deliveries of showcase displays for points of sale and relative replacement due to obsolescence.✔️ Management of about 7,000 cases per year for returns under warranty, with an 83% improvement in response times✔️Realization of profit & Loss reporting with related cost analysis, and optimization of the same by about 15% in the first year.I strongly believe that we must always work "in the field" alongside our resources to stimulate continuous improvement and to be able to work out solutions and ideas together.Companies are made up of people, and it is people who make the difference in achieving the goals they set for themselves.To contact me: congia.elisabetta@gmail.com

Listed skills include Business Plan, Trattative, Gestione Vendite, Logistica, and 25 others.

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  Università Degli Studi Di Cagliari

  Economia Aziendale