Elisa Gomez Email & Phone Number

Ciudad De México Y Alrededores, México

Prospección de nuevos clientes, especializada en la vertical de servicios profesionales.Confirmación de contacto y concertación de reunión con la persona encargada de la toma de decisiones en la empresa.Manejo de CRM (SalesForce) para control y seguimiento de clientes potenciales, llamadas, avances, reuniones y contratos firmados.Responsable de realizar evaluación previa a la primera llamada de acercamiento con prospectos para confirmar que cumpla con nuestros requisitosResponsable de realizar evaluación durante el primer acercamiento con prospectos para saber si es viable realizar la venta. (Confirmación de su ticket promedio de venta, inversión en publicidad y capacidad de crecimiento de cada cliente potencial) Encargada de realizar las campañas de Google para cada cliente en particular según sus necesidadesPresentación de los servicios de Reach Local y cierre de contratoCumplimiento de meta establecida durante todos los meses (excepto Septiembre)Rebase la meta establecida en los meses de Julio, Agosto, Noviembre llegando a un 125% en 2014Encargada de solicitar documentación a los clientes para el alta en sistema y seguimiento del depósito para iniciar campaña

Ciudad De México Y Alrededores, México

• Prospection leader of new clients’ portfolio for holding events and BTL activations• Actively participates in the creation of a Business Development strategy that was aimed to over 100 companies with follow up strategies• Accountable for supporting in presentation, negotiation and the achievement of projects• In charge of all the logistics and organization previous, all over and afterward the events. • Development and follow-up of the event, monitoring details advances, maintaining the client informed with the process report and feedback after the event• Public Relations and Personalized Customer Service• P&L Projects• Direct contact with suppliers to verify service requirement and to create long-term alliances• Detection of new business opportunities• Development of new ideas in order to cover brands’ needs through joint solutions.

Ciudad De México Y Alrededores, México

Relaciones Públicas y Atención personalizada a Clientes. Encargada de canalizar al área correspondiente, dar seguimiento y solución a cualquier requerimiento (108 empresas, entre virtuales y físicas). Encargada de la aplicación de encuestas de satisfacción de los distintos servicios ofrecidos a los clientes, identificando las áreas de oportunidad, realizando el reporte pertinente y seguimiento a las mejoras.Reservación de salas de juntas en sistema para los clientes. Informar a cafetería y área de recursos materiales de solicitudes del cliente. Responsable del área de recepción en atención a llamadas telefónicas, gestión de saldos de servicio telefónico, actualización de datos de los clientes en sistema de soporte “contesta”. Responsable de los cargos de cafetería y papelería. Bienvenida a nuevos clientes, proporcionando la inducción al sistema, servicios e instalaciones de las oficinas. Supervisión de imagen de áreas comunes en las oficinas. Aclaración de estados de cuenta, recepción y distribución de correspondencia. Atención telefónica a clientes prospecto agregando a base de datos, recibimiento de prospectos en recepción y redirección a Área Comercial para futura atención. Desarrollo del manual de Recepción y Servicio a Clientes

Mexico City

• Responsible for the logistics of overall the search process of high executives for multinational Technology and Business Professional Services Organizations; handled from 10 to 15 simultaneous projects• Responsible for searching specific profiles according to the client’s requests for each search (profile, experience, compensation range, expectations)• Responsible for elaborating candidates’ confidential reports including professional experience, abilities, expectations and compensations• In charge of elaborating candidates 360 reference check (Bosses, Peers & Subordinates)• In charge of uploading all projects information in the internal program (Search Palace). Including candidate status, interviews, special comments, compensation, fees• In charge of interviews coordination between clients and candidates (Travel arrangements, Agendas, Video conferencing)• In charge of Degree Verification for final candidates.• Accountable for reimbursements (Consultants and Candidates)• Accountable for assisting the Managing Partner (Agenda, Business Development, Interviews• Accountable for managing the invoice process in a timely manner• Accountable for relationship with High Executives. Constant and direct contact with clients and candidates.• In charge of reviewing candidates’ compensation and final offers• Active participation in project shout outs and presentations to clients• Learned how to have outstanding relationships with High Executives and to delight them • Received several congratulations from different internal consultants and clients• Actively participates in the creation of a Business Development strategy that was aimed to over 330 companies with follow up strategies• Planning, organization and logistics of the event for CIOs for and the event for HR Directors. Direct contact with suppliers.• Support in the logistics of the event for Chief Executive Officers

• Supervised a team of 5 trainees • Managed logistics of VIP´s arrivals (Politicians, CEOs, High Executives of Companies, Ambassadors, Artists)• Supported of Official visits to the Hotel• Accountable for organization of rooming, assignment of rooms and courtesies, welcoming to the guest, follow-up and solution of problems, Check In and Check Out• Supported in planning, organizing and developing special events for VIP guests once a month. • Won several bonuses for being the best seller of the Ambassador Membership (program of loyalty);• Responsible for attending to telephonic calls for members' reservations on any other special petition at Ambassador Desk.• In charge of supervising the rooms for VIP guests, requesting the correspondent courtesy to the respective area and follow-up to special appeals requested by different departments regarding arrivals VIP.• Managed the Business Center, revenue of meeting rooms, supervision of rooms set up, inventories, office assistant when requested. • Accountable for the standardization procedures of the Guest Relations Department• Managed the Long Stay program for the guests.• Supervised the Club Lounge having relation with Food and Beverage department in order to set up for breakfast and snack bar.• Support Reception Department in any matter they could need help (as attention to the client, check in, check out, among others)

Grindleford, United Kingdom

Reservations Department Trainee• Attended to telephone reservations, bookings for conferences, functions, weddings and events Room Division Department Trainee• Daily service of guestrooms as a trainee and supervisorFood and Beverage Department Trainee• Coordinated and supervised the logistics of overall the events and conferences.• Planning, setting up the room, receiving the guests, serving the meal, attending behind the bar and maintaining clean the place. • Overseeing restaurant service

Ba In Hospitality And Human Resources Management, Hotel Management

Licenciada, Empresas Turísticas

Activities and Societies: Becaría en diversos departamentos a lo largo de la licenciatura. En el Centro Gastronómico apoyando en la.