Elisavet Chrysikou Email & Phone Number

Amsterdam, North Holland, Netherlands

• Serve as the voice of the customer; Mediate between clients and the organization, ensuring that customer concerns and needs are effectively communicated and addressed.
• Develop trusted relationships with customers to have an in-depth understanding of their business and help maximize ROI.
• Conduct regular strategic engagements to identify customers' larger business goals, ensure optimal product usage, and communicate upcoming releases.
• Identify upsell and cross-sell opportunities based on customer business needs and usage.
• Build customized customer success plans to work towards desired business outcomes and achieve product adoption milestones.
• Analyze customer product usage data to identify trends and potential improvements; Translate insights into actionable strategies for continuous enhancement.

Amsterdam, North Holland, Netherlands

• Develop trust relationships with clients to ensure they do not turn to competition.
• Ensuring high levels of customer satisfaction as well as up-sell and cross-sell potential within existing customers.
• Expand the relationships with existing customers by continuously proposing solutionsthat meet their objectives.
• Develop a thorough understanding of key clients' needs and requirements and preparecustomized solutions.
• Ensure the correct products and services are delivered to customers promptly.
• Follow up with clients regularly to ensure needs are being met and identify opportunities.

Athens, Greece

• Manage end-to-end projects, ensuring deliverables are to the highest standard meeting clients’ expectations.
• Translate client desires into a business scope and own the set up to agreed timelines.
• Analysis of new project requests as well as feasibility analyses, time and effort estimates.
• Maintain project planning and support project resources in achieving their deliverables.
• Build strong client relationships; serve as primary point of contact for internal departments & clients.
• Evaluate and take necessary corrective action regarding issues, concerns and problems raised by internal or external stakeholders.

Athens, Greece

• Built customised reports and presentations for Nielsen clients, both retailers & manufacturers that were transitioned into CIP, Nielsen’s new production platform (i.e. Reckitt-Benckiser, Johnson & Johnson, Nestle.
• Analysed market data for specific FMCGs categories and identified growth opportunities forspecific suppliers.
• Managed to deliver more than 3000 reports in 7 months.

Athens, Greece

• Strategized, implemented and managed all eCommerce initiatives to ensure maximum customer acquisition.
• Responsible for new website launch including layouts, visual appearance, usability and content.
• Employed social media strategies to promote products and services.
• Wrote, edited, and published content to share on all brand’s company social media profiles and partner channels.