Elisavet Chrysikou Email & Phone Number

Amsterdam, North Holland, Netherlands

• Serve as the voice of the customer; Mediate between clients and the organization, ensuring that customer concerns and needs are effectively communicated and addressed.• Develop trusted relationships with customers to have an in-depth understanding of their business and help maximize ROI.• Conduct regular strategic engagements to identify customers' larger business goals, ensure optimal product usage, and communicate upcoming releases.• Identify upsell and cross-sell opportunities based on customer business needs and usage.• Build customized customer success plans to work towards desired business outcomes and achieve product adoption milestones.• Analyze customer product usage data to identify trends and potential improvements; Translate insights into actionable strategies for continuous enhancement.• Gather customers' feedback on product improvements and features; Share customer insights internally, facilitating a culture of continuous improvement.• Encourage satisfied customers to become advocates for new businesses and build case studies to showcase success stories.• Work closely with sales, marketing, and product teams to convey customer insights and align strategies.

Amsterdam, North Holland, Netherlands

• Develop trust relationships with clients to ensure they do not turn to competition. • Ensuring high levels of customer satisfaction as well as up-sell and cross-sell potential within existing customers.• Expand the relationships with existing customers by continuously proposing solutionsthat meet their objectives.• Develop a thorough understanding of key clients' needs and requirements and preparecustomized solutions.• Ensure the correct products and services are delivered to customers promptly.• Follow up with clients regularly to ensure needs are being met and identify opportunities.• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.• Serve as the link of communication between key customers and internal teams.

Athens, Greece

• Manage end-to-end projects, ensuring deliverables are to the highest standard meeting clients’ expectations.• Translate client desires into a business scope and own the set up to agreed timelines.• Analysis of new project requests as well as feasibility analyses, time and effort estimates.• Maintain project planning and support project resources in achieving their deliverables.• Build strong client relationships; serve as primary point of contact for internal departments & clients.• Evaluate and take necessary corrective action regarding issues, concerns and problems raised by internal or external stakeholders.

Athens, Greece

• Built customised reports and presentations for Nielsen clients, both retailers & manufacturers that were transitioned into CIP, Nielsen’s new production platform (i.e. Reckitt-Benckiser, Johnson & Johnson, Nestle, Unilever, MARS, BDF, etc).• Analysed market data for specific FMCGs categories and identified growth opportunities forspecific suppliers.• Managed to deliver more than 3000 reports in 7 months.

Athens, Greece

• Strategized, implemented and managed all eCommerce initiatives to ensure maximum customer acquisition.• Responsible for new website launch including layouts, visual appearance, usability and content.• Employed social media strategies to promote products and services.• Wrote, edited, and published content to share on all brand’s company social media profiles and partner channels.