Isabel Messore Email & Phone Number

- Support Workiva Customer Success Managers (CSM), Enterprise Customers Success Managers (ECSM), and Customer Support Teams to coordinate operational and analytical tasks while helping to drive maximum return on customer investment. - Manage the process for the creating Quarterly Business Reviews (QBRs) including: providing analytical insights, consolidating format, proofreading and pulling standard reports- Completes ad hoc report generation for customers using multiple systems to help customers understand impact of Wdesk and Wdata usage- Works cross-functionally with Marketing and Operations to validate customer contacts, update quarterly results and manage mail lists-Utilize Salesforce, Gainsight, Jira for account and contact management- Create internal and external programs to benefit team efficiency, coordination, communication, etc.

-Create, implement, and tag customer documents using Wdesk to meet their document setup needs - Temporarily managed 60+ customer accounts -Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing, Engineering and Finance- Provided at least 20 live trainings demonstrating how to file with the SEC using the Workiva Platform-Tie-out of XBRL tagging information within financial statements and statement footnotes to ensure accuracy prior to filing deadline-Facilitated depreciation initiative consisting of 3,000 emails and resulting in a 66% improvement

-Facilitate 40+ programs with the Director encouraging interfaith engagement with students of diverse religious backgrounds-Manage promotional campaigns, focus groups, and events with 20+ attendees highlighting mindfulness and conflict resolution-Plan, organize and release weekly newsletters to 6,000 students, faculty, and staff-Organized several campus-wide events including our Black History Month Mural and Annual Meal Packaging Events-See Volunteer section for more information

Milford, Connecticut, United States

- Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience. (Knows and understands when to escalate issues to management.)- Provide answers to over 100 daily customers' questions and providing information regarding the business procedures and policies in an exact and customer-friendly way.- Efficiently check in and handle routine member service tasks using Dogtopia POS systems such as, following up on accounts receivable and managing reservations daily. - Contact veterinarians' offices to inquire about vaccination records for current and prospective pets.

Milford, Ct

-Adjusted activity plans to accommodate different interest levels and abilities of children-Supervised approximately 15 children at a time, ages 10-12, and promoted an inclusive environment

West Haven, Connecticut, United States

-Balanced various positions as kitchen, front desk, and court monitor staff to ensure safety and providecustomer service to over 30+ families per shift-Executed cash and credit transactions of $1,500 per shift

Bachelor Of Science - Bs, Economics- Law

Activities and Societies: Spiritual Life Center, Women's Leadership Program, National Society of Leadership and Success, Interfaith.

High School Diploma

Activities and Societies: National Honors Society, Student Council Treasurer, Volleyball Captain, Mane Street Mirror Social Media Manager.