Elisa Wright Email & Phone Number

Melissa, Tx, Us

Dallas, Texas, United States

Fortune 100 private firm; third-largest life insurance company and the largest mutual life insurance company in the United States with $593B AUM. Hired to manage an assigned caseload of Long Term Disability Claims. Reports to Team Leader. Leadership: Makes fair, accurate, timely, and quality claims decisions by consulting with Nurse Case Managers and Medical Directors.Collaboration: Builds client relationships and establishes return-to-work goals with clear communication and empathy, explaining the what, how, why, and next steps in a way that makes sense to take action. Learning Agility: Accelerated time to serve clients by quickly learning firm-specific processes and procedures and understanding available resources.

California, United States

California state agency for programs in the social safety net in the United States and is within the auspices of the California Health and Human Services Agency. Hired as an entry-level analyst and promoted numerous times due to proven abilities to learn, improve, and serve others as an expert in policy and process. Case Adjudication Bureau Chief (10/2017 - 06/2022)Promoted to 2nd in command for the 2nd largest branch in California with approximately 150 employees. Responsible for monitoring, analyzing, and evaluating operations effectiveness, ensuring compliance with Federal regulations and conformance to Division objectives, policies, and standards. Reported to the Branch Chief, managing 9 team managers with 100 subordinates, including journey-level analysts, medical consultants, and program technicians.Leadership: Lowered branch Consultative Examination rates by 5%, reduced mean processing time, and increased branch quality (accuracy) to over 90% through training staff, coaching managers, and implementing new case processing procedures. Collaboration: Partnered with first-level managers on creating development and training plans to retain and grow staff.Collaboration: Swiftly handled a sexual harassment issue by collaborating with legal and labor relations on appropriate steps and measures.Learning Agility: Pivoted 100-person staff quickly to work remotely at the pandemic's start by improving access to remote working tools and technology and implementing new processes and work schedules.

California, United States

Promoted to manage the claims management team. Reported to Case Adjudication Bureau Chief, supervising up to 10 staff, including analysts, program technicians, and medical doctors.Leadership: Drove team performance to stay compliant and meet team goals by establishing standards and guidelines, developing training plans, and providing feedback to keep the team in alignment.Leadership: Enabled upward mobility of the team by developing individual development plans.Leadership: Accelerated newly promoted analyst performance by serving as the lead trainer, providing education and feedback on how to be accurate and precise.Collaboration: Partnered with staff when necessary to review complex claims for feedback. Learning Agility: Grew people management skills from recruiting and hiring to putting in place corrective plans and taking disciplinary actions when necessary.

California, United States

Promoted due to ability to train other staff, knowledge of the program, and excellent customer service skills.Leadership: Kept branch staff up to speed and aligned to SSA's updated policy and procedures by updating and training on modified Branch operating procedures.Collaboration: Drove greater communication and collaboration with field offices by being the first to identify the need to physically visit each office to enhance working relationships across teams.Collaboration: Conducted outreach projects at community events to spread Social Security Disability awareness to California’s most vulnerable population. Learning Agility: Served as a consultant to find answers to the most complex and challenging claims due to expertise and ability to distill information into laymen’s terms.

California, United States

Adjudicated Social Security, Supplemental Security Income, and MediCal applications for disability benefitsfiled under the Federal Social Security Act. Promoted to Level III Analyst after 2 years due to excellent case management skills, including making timely and accurate decisions.Leadership: Improved new hire performance by providing feedback via thorough new hire quality reviews.Collaboration: Prevented needless claimant exams, saving SSA exam expenses by clarifying with clients what was and was not necessary to obtain benefits. Learning Agility: Honed communication skills and subject matter expertise by speaking daily with customers on the Social Security Disability process and summarizing large volumes of medical information for doctors to write personalized decision notices outlining claim facts and how a decision was reached.Learning Agility: Selected to be a Training Assistant for the incoming Disability Evaluation Analyst class due to high accuracy, speed, and expertise in program policy, case management, and other job functions; asked to mentor further and coach a struggling trainee.