I collect, organize, and manage the product data from dozens of brands in Google Sheets to facilitate purchasing, website listings, and online and in-store inventory. I create detailed SKUs and purchasing orders in NetSuite and Fishbowl for all new product. I utilize excellent problem-solving skills to investigate inaccurate product shipments, incomplete information from brands, and to employ more accurate and consistent listings, inventory information, and processing timeframes. I identify and implement creative solutions as we expand to a second store, including changes to how we receive, transfer, and fulfill inventory. I lead the daily processing team of 2-6 members by deciding how product should look in the store, which quantities should be held in store versus in the warehouse to maximize sales, and resolving product discrepancies. I also assist in product sourcing and packaging iterations for an in-house brand of bows.

I verified insurance eligibility and benefits for all upcoming patients in a timely and careful manner. I quickly learned and implemented various company websites and Dentrix applications to find current information and solve problems. I also inspected outstanding claims to find any issues and expedite the payment process.

I reviewed 11 company FDDs to extract key information and understand their franchise business logistics. I then curated graphs that explained the data in a clear and actionable manner.

As community manager, I headed outreach and engagement with new and existing customers through online conversations and events. I created, executed, and monitored the impact of posts for 8 social media platforms. I also ran multiple projects to grow engagement and exposure, including an email drip campaign on HubSpot, a Product Hunt portfolio, and a DYGYCON virtual booth. I worked closely with the digital marketing analytics lead to understand our marketing data and improve our online strategies.

As a new employee, I had expedited training in order to immediately help launch their second retail location. I provided assistance and product expertise throughout the customers' entire shopping experience in our store, including browsing, fitting rooms, purchasing, and returns. I strove to constantly maintain a friendly and helpful atmosphere in order to help close sales and create customer loyalty.

I independently graded assignments online for MBA and freshmen classes in a timely and careful manner. I tutored a weekly, 90-minute session for 5-10 students as they reviewed concepts and studied for exams. I also worked with other assistants to grade finals quickly and consistently.

After one evening of instruction, I learned how to create corporate and personalized holiday baskets. I effectively interacted with customers to help them choose retail baskets and gifts that fit their needs.

I taught a weekly half-hour lesson to ten aspiring pianists. I explained musical theory and gave constructive feedback on pieces to encourage growth. I also planned and executed recitals for students to gain performance experience.