- Orchestrated the Connect & Serve Fair by collaborating with all church ministries, campuses, and outside vendors to present ministry opportunities to our 8,500 attendees- Managed the Membership process by processing applications, maintaining online classes, and coordinating Elder's meeting materials- Oversaw various administrative tasks, including calendaring, budget tracking, and volunteer onboarding

• Authentically welcomed and confidently served guests by anticipating needs, making guests a priority, being flexible, and using my ability to diffuse conflict with dissatisfied guests• Designed systems and procedures to keep a detailed account of our 6,000+ guests registered for the 45 events I was in charge of during our fall, winter, spring, and summer seasons• Trained interns and other staff on Circuitree software, how to process payments, and how to efficiently prepare resources needed for events

• Provided prompt service and actively seeked opportunities to drive guest satisfaction • Managed and resolved any and all guest complaints in a timely manner• Ensured a high level of product knowledge of the hotel and the local area to provide guests with the best recommendations possible• Was recognized on three separate occasions by guests and the General Manager for going above and beyond to provide service with excellence• Created a space for front desk agents to work more effectively as a team by providing opportunities for open communication and feedback

• Praised on 5 separate occasions for being the top membership seller• Processed purchases, memberships, service and return transactions in alignment with REI’s 100% satisfaction guarantee while collecting payments for goods, making change, and distributing receipts• Identified, researched, and resolved customer issues by being patient, listening well, and taking the appropriate steps to solve problems with efficiency • Supported customers by responding to products, memberships and REI service questions, general inquiries and customer feedback• Worked with store management, visual merchandising point person, and sales leads to maintain visual standards• Effectively helped to prepare the store by maintaining and stocking work areas to make sure all items were accurately priced

• Effectively coordinated and hosted over 30 overnight events start to finish. • Used efficient communication skills to provide excellent service during late changes and explaining details to staff and guests in and out of meetings• Was able to find alternative solutions to meet a group's need• Learned to use a reservation data-base to its full potential by scheduling meals, resources, payments, and housing• Designed and created check-in packets including schedules, keys, name-tags, and room assignments • Authentically welcomed and confidently served guests by anticipating needs, making guests a priority and being flexible and able to handle conflict with dissatisfied guests

• Designed election process and supervision of eight freshmen leaders• Second in command after Resident Director • Was responsible for additional Resident Advisor support and leadership training• Event planned for entire dormitory building of 400+ students while leading/meeting with a group of eight freshmen leaders weekly• Organized duty schedules, tracked finances, enforced university rules, small and large group event planned and created weekly meeting formats

• Mentored and cared for 40+ college freshmen • Enforced university rules, planned small & large events, and managed one-on-one relationships• Established and developed a supportive community throughout the year• Submitted building maintenance requests, effectively responded to emergency situations, and handled financial tracking

• Organized meal time service for over 100 kids each week by effectively working with a small team of 2 to get food prepared and ready on time• Helped out with numerous activities during the week such as high rope courses, games, crafts, and any task that was asked of me by camp leaders