Elise Herault Email & Phone Number

Vancouver, British Columbia, Canada

Manage the company's logistics to ensure smooth operations.- Administer product information in reservations system, ensuring accuracy and timeliness of updates- Room block management including loading block, release dates, blackouts, managing inventory- Coordination of reservation confirmations- Cultivate and maintain effective relationships with supplier partners to facilitate smooth operations and negotiate favorable terms- Creating and maintaining an image database-… Show more Manage the company's logistics to ensure smooth operations.- Administer product information in reservations system, ensuring accuracy and timeliness of updates- Room block management including loading block, release dates, blackouts, managing inventory- Coordination of reservation confirmations- Cultivate and maintain effective relationships with supplier partners to facilitate smooth operations and negotiate favorable terms- Creating and maintaining an image database- Script writing for product itineraries Show less

Vancouver, British Columbia, Canada

Tailoring travel itineraries based on clients' preferences, interests, and budget constraints.- Destination Research and Recommandations- Client communication and consultation- Budget Management- Collaboration with partners

Quebec City, Canada

Managed hotel operations to ensure top-tier service delivery, exceeding guest satisfaction. Strategically optimized occupancy and profitability. Maintained high visibility to guests and staff, fostering positive relationships and upholding the hotel's esteemed reputation.- Provided exemplary customer service, ensuring guest satisfaction and loyalty- Implemented and managed hotel software systems to streamline operations and enhance productivity- Oversaw training programs to develop… Show more Managed hotel operations to ensure top-tier service delivery, exceeding guest satisfaction. Strategically optimized occupancy and profitability. Maintained high visibility to guests and staff, fostering positive relationships and upholding the hotel's esteemed reputation.- Provided exemplary customer service, ensuring guest satisfaction and loyalty- Implemented and managed hotel software systems to streamline operations and enhance productivity- Oversaw training programs to develop staff expertise and enhance service quality- Implemented yield management strategies to optimize revenue and maximize profitability- Directed and motivated teams to achieve performance targets and uphold service standards- Implement sales strategies to improve occupancy levels and revenues- Implemented upselling strategies for hotel amenities and accommodations- Managed relationships with suppliers to ensure seamless procurement and delivery- Conducted administrative and financial oversight to maintain fiscal integrity and operational efficiency- Assumed leadership responsibilities in the absence of directors, ensuring continuity of hotel operations- Coordinated room allocations to efficiently meet guest dema1nd and operational needs Show less

Porto-Vecchio, Corsica, France

Directed front desk operations and ensured the delivery of exemplary service, consistently exceeding guest expectations for satisfaction.- Provided exceptional hospitality customer service, prioritizing guest satisfaction- Managed room allocations to optimize guest accommodations and operational efficiency- Implemented effective upselling strategies for hotel amenities and rooms- Successfully managed individual and group guest bookings with personalized attention- Oversee… Show more Directed front desk operations and ensured the delivery of exemplary service, consistently exceeding guest expectations for satisfaction.- Provided exceptional hospitality customer service, prioritizing guest satisfaction- Managed room allocations to optimize guest accommodations and operational efficiency- Implemented effective upselling strategies for hotel amenities and rooms- Successfully managed individual and group guest bookings with personalized attention- Oversee the planning and execution of events and seminars within the hotel- Administered accounts receivable, including booking websites and tour operators- Implemented and managed Jazhotel software to streamline hotel operations- Proficient in multitasking and managing simultaneous guest interactions Show less

Tairua, New Zeland

Directed the management of a hotel, overseeing daily operations and staff to ensure seamless integration and optimal functioning across all departments.- Directed team operations to maximize productivity and efficiency- Coordinated supplier relationships to maintain quality and reliability- Resolved billing disputes and guest concerns promptly and professionally- Oversaw management of both individual and group guest accommodations- Administered accounts receivable, including… Show more Directed the management of a hotel, overseeing daily operations and staff to ensure seamless integration and optimal functioning across all departments.- Directed team operations to maximize productivity and efficiency- Coordinated supplier relationships to maintain quality and reliability- Resolved billing disputes and guest concerns promptly and professionally- Oversaw management of both individual and group guest accommodations- Administered accounts receivable, including booking websites and tour operators- Conducted thorough inspections of rooms and services to uphold quality standards and guest satisfaction- Proficient in multitasking and managing simultaneous guest interactions Show less

Porto Vecchio, Corsica, France

Directed front desk operations and ensured the delivery of exemplary service, consistently exceeding guest expectations for satisfaction.- Provided exceptional hospitality customer service, prioritizing guest satisfaction- Managed room allocations to optimize guest accommodations and operational efficiency- Implemented effective upselling strategies for hotel amenities and rooms- Successfully managed individual and group guest bookings with personalized attention- Oversee… Show more Directed front desk operations and ensured the delivery of exemplary service, consistently exceeding guest expectations for satisfaction.- Provided exceptional hospitality customer service, prioritizing guest satisfaction- Managed room allocations to optimize guest accommodations and operational efficiency- Implemented effective upselling strategies for hotel amenities and rooms- Successfully managed individual and group guest bookings with personalized attention- Oversee the planning and execution of events and seminars within the hotel- Administered accounts receivable, including booking websites and tour operators- Implemented and managed Jazhotel software to streamline hotel operations- Proficient in multitasking and managing simultaneous guest interactions Show less

Porto Vecchio, Corsica, France

Directed front desk operations and ensured the delivery of exemplary service, consistently exceeding guest expectations for satisfaction.- Provided exceptional hospitality customer service, prioritizing guest satisfaction- Managed room allocations to optimize guest accommodations and operational efficiency- Implemented effective upselling strategies for hotel amenities and rooms- Successfully managed individual and group guest bookings with personalized attention- Oversee… Show more Directed front desk operations and ensured the delivery of exemplary service, consistently exceeding guest expectations for satisfaction.- Provided exceptional hospitality customer service, prioritizing guest satisfaction- Managed room allocations to optimize guest accommodations and operational efficiency- Implemented effective upselling strategies for hotel amenities and rooms- Successfully managed individual and group guest bookings with personalized attention- Oversee the planning and execution of events and seminars within the hotel- Administered accounts receivable, including booking websites and tour operators- Implemented and managed Jazhotel software to streamline hotel operations- Proficient in multitasking and managing simultaneous guest interactions Show less

Argelès-Sur-Mer, France

Licence 3, Gestion Hôtelière

Bts, Ventes Et Productions Touristiques