Elise Jaffe Email and Phone Number

* Over 25 years of technical writing and computer support experience.* Authored a wide-range of documents – system documentation, user guides, training manuals, specification sheets, newsletters, and brochures – that are easy-to-read and cleanly formatted.* Detail-oriented, focused, and highly motivated.

Summary Statement Operator:* Edit summary statements during teleconference grant reviews for the United States Department of Health and Human Services.* Control the online meeting software (WebEx) used to share the summary statements as I assist the panel of experts with adding, deleting, and rephrasing the text to express their comments clearly to each applicant.Technical Writer:* Documented web-based applications – WebTIE used by health professionals to better manage cancer clinical trials and ePANEL used to support on-line panel proposal evaluation. Created detailed user guides and comprehensive system documentation.* Documented software application used state-wide to administer the Texas Children’s Health Insurance Program (CHIP). Designed style sheets, created and maintained extensive range of system documentation, wrote detailed user guide, and tested system for quality assurance.

SyntheSys exists to help its customers envision, design, and deploy advanced performance improvement strategies requiring coordinated change across multiple dimensions including business and IT components, technical system and people resources, management and execution functions, and planning and doing disciplines. Customer performance improvement is the guidepost by which SyntheSys measures its success.* Provided support for quarterly usage audits of data used to track patient movement, bed status and bed availability across Department of Veterans Affairs sites. Gathered data, compared data against prior reporting periods, and created charts to aid in measuring improvements and to identify potential training needs.* Developed training modules of the VA’s Bed Management Solution for use in webinars.* Created user manual and training materials for VA’s Integrated Flow Management Tool.* Assisted with logistics, agenda and minutes for work group meetings and development of toolkits to support implementation and sustainment of patient data system.* Completed privacy and security training through the VA and have a current PIV card for off-site computer access (through July 2017).

ASIRT is a non-profit, non-governmental organization that promotes global road safety through education, advocacy, and targeted road safety projects in low- and middle-income countries. The Writer/Reseacher position involves researching, writing, and updating Road Travel Reports, which include information such as road conditions, modes of transportation and their safety, and driver behavior. The reports supplement travel guides by providing specific tools to help corporate travelers, tourists, and students abroad make safe, informed travel choices.

* Helped build initial database of volunteer opportunities for AARP’s Create The Good website.* Used Day Software’s web development tool to create and update web pages by adding text, images, and hyperlinks.* Extracted data to determine website usage trends, worked with staff on long-term strategic planning, and communicated with AARP’s online community.* Added and edited volunteer opportunities for createthegood.org.

* Researched and reviewed home schooling products for ChoosyHomeschooler (choosyhomeschooler.com).* Administered website – added new products and associated images, edited tags list for consistency, selected and rotated featured reviews, and added affiliate links.* Used MindTouch Deki tool to build pages for LessonPathways online-based curriculum website.

* Created procedures and wrote training guides for database users in charge of delivering equipment to 429 airports nationwide (under the Department of Homeland Security’s airline passenger safety contract).* Ensured accuracy of data entered into Microsoft Access database by reconciling records against purchase order receipts worth $22 million. Modified and updated Access database by creating new forms, queries, and custom reports.* Designed, organized, and distributed equipment tracking forms for 800 airport security checkpoints.