Elise Powers Email & Phone Number

Assists clients with registration. Completes admissions into residential treatment. Handles all incoming and outgoing referrals. Maintains professional relationships with referral sourcing to maintain flow of patients.

Handles patient intakes, inputting into system, verify insurance. Assist patient with any needs they need, including, food assistance, employment, housing, education.

Fairfield, Ohio, United States

Guiding patients through appointments and services. Working with operations director and clinical supervisor to help ensure quality patient experience

Monroe, Ohio, United States

Batavia, Ohio

I waited on customers, cleaned, did dishes, work drive thru, cash register, food prep, and steam table.

Made outbound calls to inquire about pharmaceutical recalls.Took inbound calls to send out Return Authorizations or transportation to return recalled items.Filled out Business Referral Forms for companies that still had recalled items.Answered any questions consignee might have had about recall.Directed them to the proper department if I could not answer the questions they had or provide them with the informationthey needed.Effectively managed a high-volume of inbound and outbound customer calls.Gathered and verified all required customer information for documentation purposes.Accurately documented, researched and resolved customer service issues.Mastery of customer service management systems and databases.Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.Managed high call volume with tact and professionalism.

Took inbound calls to recommend products, help with issues like damaged lawn or lost instructions, assisted in our "NoQuibble Guarantee", and conversed with consumers about anything they needed help with.Took inbound calls for product advice line.Helped customers choose the best product for their type of grass.Helped customers choose best product for their weeds problem.Helped customers choose best product for their insect/rodent/animal problem.Took complaints and resolved them.Tracked rebatesUsed computer systems.Typing skills.Customer Service Skills Customer Satisfaction skills.Answered an average of 20-70 calls per day by addressing customer inquiries, solving problems and providing newproduct information.Described product to customers and accurately explained details and care of merchandise.Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.Answered product questions with up-to-date knowledge of sales and store promotions.Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.Recipient of multiple positive reviews acknowledging dedication to excellent customer service.Directed calls to appropriate individuals and departments.Asked open-ended questions to assess customer needs.Learned, referenced and applied product knowledge information.Recommended alternative items if product was out of stock.

Took inbound calls to place, track, and cancel orders.Placed online orders for customers calling in.Canceled orders that customers had placed and did not want anymore.Fixed credit card issues.Filed complaints and helped resolved complaints Helped explain issues with the websiteAnswered questions and helped with any questions about our products.They used my phone calls as examples for training new employees.My customers always got off the phone with me experiencing the best customer service they could.Used Computer Skills Used Communication skills Used Customer Service Skills Used Customer satisfaction skills.

Computed cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books, andquoted package tour\​\​'s costs.Conversed with customer to determine destination, mode of transportation, travel dates, financial considerations, andaccommodations required.Booked transportation and hotel reservations, using computer terminal and telephone.Planned, described, arranged, and sold itinerary tour packages and promotional travel incentives offered by various travelcarriers.Checked to ensure that appropriate changes were made to resolve customers\​\​' problems.

Hilliard, Ohio

Issued receipts, refunds, credits, and change due to customers.Monitored checkout stations to ensure that they had adequate cash available and that they were staffed appropriately.Received payment by cash, check, credit cards, vouchers, and automatic debits.Established and identified prices of goods and tabulated bills using calculators, cash registers, and optical pricescanners.Maintained clean and orderly checkout areas.Counted money in cash drawers at the beginning of shifts to ensure that amounts were correct and that there wasadequate change.Greeted customers entering establishments.Stocked shelves, and marked prices on shelves and items.Operated ticket-dispensing machine.Sold candy, cigarettes, gum and gift certificates, and issued trading stamps.

High School Diploma

Associate Of Human Services, Substance Abuse/Addiction Counseling

Cdca