• Grew group travel business from approximately 200 travelers on 30 trips a year in 2010 to 880 travelers on 90 trips in 2024• Managed entire group travel portfolio that brought in over $6 million gross income in 2024• Opened the company’s first remote office and oversaw all office operations including lease negotiations, paying of monthly bills, setting up of office equipment and simple IT tasks• In charge of interviewing, hiring and onboarding new employees• Managed team of four employees

• Designed, priced and booked customized travel for individuals to destinations throughout Africa • Worked with EXPLORE’s President to curate and plan new itineraries for group travel • Developed and maintained relationships with new and existing operators• Planned and booked directly with operators all services needed for group and custom trips • Negotiated pricing contracts with operators for our group travel portfolio• Created trip budgets for all trips offered• Received invoices from operators, checked for accuracy and made sure payments were made on time• Answered customer service questions and handled any customer issues that arose• Finalized all details for trips, making sure everything ran smoothly on the ground• Served as emergency support for Group Leaders on trips; solved all issues that arose during trips

• Organized and mailed pre-trip materials sent to travelers • Assisted program managers with booking extra arrangements for travelers such as hotel nights, airport transfers and free time activities• Responsible for accuracy of new traveler information in shared database• Used online system to manage trip dates, prices and flight needs

• Taught ski school lessons catered to the clients’ needs with a strong focus on customer satisfaction

• Managed the Kid's Vacation Center department of ski school which catered to children 3-5 years old• Oversaw 60+ instructors and dealt with any customer service issues• Planned daily schedules for 60+ instructors