I oversee all logistical and operational aspects of custom and group travel to Africa, from initial itinerary planning, price negotiating and budgeting, to emergency support while trips are out traveling, through to customer satisfaction at the end of the trip.I manage our group travel portfolio, including trips that we operate on behalf of Road Scholar, Harvard Alumni Association, and Harvard Museum of Natural History. Skills developed during my time in travel include a keen eye for details, trip budgeting, accounting, maintaining client and operator relationships, problem solving and customer service.