Elise Groot Email & Phone Number

Supervisor Klant Contact Centrum bij de BUCH

Amsterdam, North Holland, Netherlands

I was offered the opportunity to step in as trainer last-minute and train a new-hire class. I trained a new-hire class of telecommunicators, preparing them for their roles during six weeks of full-time training. I trained the most succesful class, with the highest scores out of the five classes being trained at the time.

Netherlands

Leidinggeven aan het regionale team (10-20 kenniscoaches plus 50-100 bron-en-contactonderzoekers), communicatie met de klant, communicatie met het leiderschapsteam en bron-en-contactonderzoekers, taakverdeling, procesverbetering.

Netherlands

Dagelijkse begeleiding van bron-en contactonderzoekers; vragen beantwoorden, feedback geven, ondersteunen en kwaliteit controleren.

Netherlands

Bron- en contactonderzoeker via SOS International in samenwerking met de GGD.

Representative of the bachelor program Minorities and Multilingualism for prospect students

Representative and advisor of Minorities and Multilingualism Bachelor year 2 courses for the Programme Committee

Master'S Degree, Management Of Cultural Diversity

Bachelor Of Arts (Ba), Minorities And Multilingualism, 7,5

Graduated July 2017 Major: Minorities and Multilingualism Minor: Non-Western Studies Exchange: University of Pretoria, South Africa (South.

Exchange, Humanities/Humanistic Studies

High School