Eliseo Chavez Email & Phone Number

California, United States

San Mateo, California, United States

- Gathered and analyzed data - prepared accurate, concise, and complex reports for the resolution of systems issues- Exercised appropriate judgment and discretion in handling of internal and external communications or delegations- Dealt professionally - tactfully, diplomatically, and objectively with consumers, providers, elected officials, and public- Managed all staff activities in collaboration with the Program Manager and Director of HR. Ensured systems in place for successful management and quality control- Assisted with recruiting, onboarding, development/training, management and evaluation of staff- Assisted with the education, networking and representation of CES activities to local agencies and stakeholders- Conducted and facilitated training/presentations by varied community requests or as needed- Assisted with the management, monitoring and analysis of grievances and unusual occurrence data to identify patterns reflecting system failures- Assisted with evaluation, measurement, and analysis of program progress and data towards established outcomes- Attended, facilitated, and planned staff meetings internally and externally with partners- Initiative, ownership, prioritization, and delegation of multiple tasks/projects

San Mateo, California, United States

- Continued collaboration with clients and varied staff within the SMC in efforts to develop programs focused on reducing homelessness- Administration of single adult and family shelter wait-list with use of Clarity HMIS database- Facilitation of daily shelter bed availability and placement within San Mateo County- Consistently showed an ability to make prudent and timely decisions with reasoning- Supported CES Program Manager and CES Quality/Compliance Data Specialists as needed

San Mateo, California, United States

- Coordinated Entry System (CES) Program seeks to reduce homelessness within the San Mateo County and support clients on their path to self-sufficiency- Delivered excellent quality diversion. Performed intakes, screenings, and assessments to determine optimal diversion from shelter.- Provided crisis counseling; developed plans and support to reach a timely resolution of the client’s situation.- Coordinated flexible funding strategies to assist clients with rapid re-housing and establish financial stability.- Assisted clients with referrals and information to help navigate them to mainstream community based services.- Data entry and management using Clarity's Homeless Management Information System (HMIS) in compliance with San Mateo County's policies and agreements.

Sunnyvale, California, United States

- Served as a barista and Team Lead to provide excellent customer service and ownership of the store.- Training/coaching of new and existing team members to ensure quality service and embracement of company values.- Handling of cash registers and deposits for daily/weekly revenue.- Communicating effectively and openly with all team members in all operations of the store to inspire a safe-cooperative team environment.

San Jose, California, United States

- Served as a full-time shift manager ensuring excellent service through all avenues of operation. - Provided coaching/ training for all team members to foster superior performance in customer service and restaurant operations.- Inspiring and actively supporting a positive work-environment where individuals strive to continuously improve and work as a team.- Ensured all health, safety, and labor laws were consistently followed by all staff during hours of operation- Assisted in performing detailed evaluations of team member performance to build effective plans for growth and provide critical feedback.- Assisted in various administrative tasks and book-keeping.- Made improvements and qualitative changes to company website and training-system with use of html/ pc applications