Elise Ferguson Email & Phone Number

-Review small and commercial business retail bank accounts for any fraudulent activity -Identify potential identity theft or fraud rings -Restrict accounts to prevent further fraudulent activity -Navigate multitude of systems to verify customers’ identities -Analyze new accounts to verify all deposits and withdrawals

Richmond, Virginia, United States

• Assess check deposits for commercial and small business accounts
• Identify fraudulent check deposit attempts
• Communicate with private bankers to ensure our customers verify any questionable check deposits to prevent counterfeit checks or fraudulent activity

United States

• Created and executed all social media campaigns, communications, and postings
• Collaborated with program director and founder to brand the program
• Utilized Facebook, Instagram, and X to spread awareness about type one diabetes

Richmond, Virginia, United States

-Assess level of risk related to wired transactions -Take appropriate mitigating actions to eliminate exposures -Evaluate risk to determine if account activity will be suspended due to fraud -Identify known transaction fraud patterns associated with fraud rings

Richmond, Virginia

• Analyzed account activity in response to cardholders receiving potential fraudulent activity
• Monitored the specific level of fraud defense that was detected to prevent unauthorized activity
• Advocated for the most reliable solution for all unknown or unwanted recurring transactions
• Educated customers on the dispute process and timeframes to ensure best possible outcome
• Awarded Most Valuable Associate February 2020
• Partnered up in side by side sessions with new hires and visiting Capital One employees

Bachelor Of Science - Bs, Creative Advertising

Education record