• Primary contact and responsible for a portfolio of clients • Invoicing management using Pegasus• Obtaining quotations from suppliers• Briefing creative team • Supervise and coordinate the work of the relevant production departments to ensure the campaign meets deadlines and budget requirements• Meeting deadlines and prioritising tasks• Keep in contact with clients throughout projects and deal with problems as they arise • Preparation of client WIP reports on a weekly basis • Preparation of internal WIP reports on a weekly basis• Process improvement• Assist with client marketing strategies• Diary and travel management for Managing Director• Vendor/supplier relations/management• Arranging social events for the team on a monthly basis

• Demonstrate clear understanding and interest in client's business and the work produced on their behalf • Ensure that highest quality standards are met in serving the client and executing campaigns• Identify opportunities for further client account development• Oversee the status of campaigns including TV, Radio, Print, Out of home and Web• Negotiating with clients and agency staff about the details of campaigns• Meeting deadlines and prioritizing tasks• Gaining, maintaining familiarity with and keeping up with changes in the nature of clients' products, business culture and competition • Display ability to think creatively and strategically • Help maintain integrity of client budget; demonstrates ability to manage, maintain client budgets. Monthly financial reports and QuickBooks invoicing. • Manage clients Social Media including Google+, Twitter and LinkedIn• Blog and News/Events updates to Clients Website using WordPress• Generate monthly reports for the client based on competitor analysis• Project Management: Creating schedules, Project Charter and Creative Brief• Brief creative team on new projects and follow up with account reviews and feedback• Conduct status reports weekly• Replenish orders from agency suppliers• Arrange courier services• Act as key organizer for internal staff meetings and social events (i.e. parties and birthday celebrations)• Manage travel arrangements and appointments for management• Maintain staff files and office passes• Meet and Greet clients• Support Partners with banking and personal errands

• Customer Experience• Data Collection at various events on behalf of Rothmans, Benson and Hedges• Complete reports of activation for the client• Keep host/hostesses motivated and productive • Head Office administration support• Promote upcoming movies on behalf of Alliance, Warner Brothers and Sony• Alcohol sampling and promotions

• Manage a team of up to 23 team members • Store Recruitment (including reviewing applications, phone screening, conducting interviews, reference checks and new employee induction processes)• Training and development of staff members including conducting development plans to suit individual needs, reviews, on the floor coaching, motivating and succession planning• Stock Management (markdowns, stockroom control, transfers in/out and deliveries)• Stocktake: planning, creating floor plans, auditing, processing through POS, actioning re-counts, training team members, training new managers, assessing results and developing action plans• Loss Prevention/Theft Control• Effective rostering• Business Operations i.e. open and close store, store banking etc• Customer service leader• Administration (store audits, budget reviews and calculations, paperwork for head office, staff file maintenance, center management processes)• Performance Management: documenting team members feedback daily, collating reports for• effective reviews and records of discussion• Visual Merchandising: Changing mannequins, window decals, props in store, place delivery, merchandise accessory walls, train in store visual merchandiser• Competitor reviews

• Operating an 8-line switchboard• Liaising with clients and staff• Scheduling consultant and appointments• Booking travel and accommodation for clients, CEO and business managers• Managing and processing staff leave• Organisation of staff events• Managing and reconciling petty cash• Invoice tracking and payment• Maintaining staff contact details and files