Wayne Roth Email & Phone Number

Wetherill Park

Manage a local field service team of approximately 22 technicians and a state wide subcontractor network responsible for maintaining production equipment and general electrical requirements at our customers premises.Manage customer expectation and give them a voice within the organisation.

Sydney, New South Wales, Australia

Manage and lead a field service unit of approximately 60 technicians and 10 administrative staff responsible for the installation of the Wynstan and Safeguard product, work with the Customer Service and Despatch Teams to effectively manage the field service unit and as required resolve customer service issues.

Sydney, New South Wales, Australia

Provide leadership to my developing customer facing team, champion and advocate customer needs and expectations and be their voice within the business, implement process and structural improvement with internal stakeholders and deliver continual business unit improvement to the CEO and Board members.

Sydney, New South Wales, Australia

Build and develop a new Service Department to support an expanding customer base with ongoing technical challenges ensuring that quality standards set by the business and customer base are exceeded.

Sydney, New South Wales, Australia

Manage all facets of the NSW Service Department including management responsibility for 950 - 1200 service jobs monthly, 21 Sydney based technicians, two Sydney based administrative staff and Newcastle and Canberra based sub branches with a further additional 15 staff, over and above staffing expectation manage and maintain an extensive sub contractor.

Subic, Central Luzon, Philippines

Facilitate a new manufacturing and support based offshore facility and develop a local workforce which after my two year commitment tallied 68 staff across eight structured and functional departments, manage the initial development and construction of the chosen greenfield site utilizing a local workforce.

Sydney, New South Wales, Australia

Re-build neglected customer relationships and align management expectation with technician reality, management responsible for 1900 - 2200 service jobs monthly, 41 technicians, 6 administrative staff and 2 branch managers.