Eli Silverman Email & Phone Number

Prescott, On, Ca

Ontario, Canada

As a key member of the newly-formed fundraising committee for OSARVA, I am actively engaged in mastering grant writing best practices to enhance our fundraising capabilities.

Eastern Ontario

Part of the Ground Search and Rescue team of RGSAR.

Prescott, Ontario

As a board member and the head of Risk Management at the Greater Fort Town Area Charity, I am dedicated to advancing our mission of empowering youth-driven initiatives that promote active living and outdoor appreciation.

Prescott, Ontario

I contributed to the development of comprehensive safety plans and risk analysis at the Greater Fort Town Area Charity, providing essential support in our mission to foster youth-driven initiatives that encourage active living and outdoor appreciation.

Ontario, Canada

I manage and enhance our online presence by creating and editing content for social media platforms including WordPress, Twitter, and Facebook. My role includes attending and reviewing events, overseeing email and social media interactions, and collaborating with photographers to produce engaging media content.

Kingston, Ontario, Canada

As an independent contractor, I did lead generation, sales presentations, obtaining referrals, client follow up, and business management.

Brockville, Ontario, Canada

As President of Student Administrative Services at Brockville College, I lead the student government, chairing both executive and board meetings. I actively participate in multiple committees, ensuring effective representation and advocacy for the student body within the college.

Ottawa, Canada Area

I utilized Business Intelligence (BI) tools to develop comprehensive reports, providing key insights that enable various departments to enhance their operational efficiency. This involves analyzing data trends, optimizing information flow, and tailoring reports to meet specific departmental needs for informed decision-making and strategic planning.

Ottawa, Canada Area

I successfully implemented an innovative organizational system to streamline the tracking of requests, significantly improving response efficiency. My role encompassed assisting both internal and external clients with access-related issues, ensuring seamless operations. Additionally, I served as the Employee Co-Chair on the Workplace Health and Safety Committee, playing a pivotal role in promoting a safe and healthy work environment. As an Alternate Buildings Emergency Officer, I was also… Show more I successfully implemented an innovative organizational system to streamline the tracking of requests, significantly improving response efficiency. My role encompassed assisting both internal and external clients with access-related issues, ensuring seamless operations. Additionally, I served as the Employee Co-Chair on the Workplace Health and Safety Committee, playing a pivotal role in promoting a safe and healthy work environment. As an Alternate Buildings Emergency Officer, I was also responsible for coordinating emergency response and preparedness activities, further ensuring the safety and security of the workplace. Show less

Ottawa, Canada Area

I provided innovative web publishing services, supporting the creation, migration, and deployment of clients' online information products with a focus on quality assurance for website content. My expertise included resolving website content issues and offering exceptional client support. I conducted comprehensive departmental training on government CLF 2.0 guidelines and standards. Skilled in publishing using HTML, XHTML, PDF, and CSS, I proficiently utilized Dreamweaver and HomeSite for… Show more I provided innovative web publishing services, supporting the creation, migration, and deployment of clients' online information products with a focus on quality assurance for website content. My expertise included resolving website content issues and offering exceptional client support. I conducted comprehensive departmental training on government CLF 2.0 guidelines and standards. Skilled in publishing using HTML, XHTML, PDF, and CSS, I proficiently utilized Dreamweaver and HomeSite for publishing on a Lotus Notes platform, employing content management tools like EPIC. Additionally, I specialized in converting documents from formats like Word, WordPerfect, and PDF to XHTML, ensuring seamless content integration and web compatibility. Show less

Ottawa, Canada Area

I obtained my Dell Certified Advanced Resolution Expert (ARE) certification, demonstrating advanced skills in technical problem-solving.In my role, I played a key part in revising the agent training curriculum. I developed and led a remedial training course, significantly boosting student success and retention rates. Additionally, I designed a scheduling tool for the Medical Emergency Response team, effectively coordinating response units across three floors in a 24/7 call center. My… Show more I obtained my Dell Certified Advanced Resolution Expert (ARE) certification, demonstrating advanced skills in technical problem-solving.In my role, I played a key part in revising the agent training curriculum. I developed and led a remedial training course, significantly boosting student success and retention rates. Additionally, I designed a scheduling tool for the Medical Emergency Response team, effectively coordinating response units across three floors in a 24/7 call center. My responsibilities also included developing and implementing evaluation methods for program effectiveness. I rigorously assessed training delivery and made strategic modifications based on feedback, continually enhancing program quality. Show less

Ottawa, Canada Area

I achieved the DIS Global Training and Development Trainer certificate, recognizing my proficiency in training and development.My dedication to service excellence was acknowledged through several awards: Excellent Customer Feedback, 100% Quality Evaluations, and a Certificate of Appreciation for my pivotal role in the DOC Q4 FY07 Ramp, particularly in training new employees.I was actively involved in the launch of Dell on Call (DOC), an innovative software support team… Show more I achieved the DIS Global Training and Development Trainer certificate, recognizing my proficiency in training and development.My dedication to service excellence was acknowledged through several awards: Excellent Customer Feedback, 100% Quality Evaluations, and a Certificate of Appreciation for my pivotal role in the DOC Q4 FY07 Ramp, particularly in training new employees.I was actively involved in the launch of Dell on Call (DOC), an innovative software support team. Demonstrating rapid adaptability and skill, I was swiftly promoted from a DOC Inbound agent to a DOC Outbound agent within a month. I authored a comprehensive training manual for the DOC Outbound Team and played a collaborative role in designing and delivering a cross-training program that transitioned agents from hardware (XPS) to software (DOC) support. I also developed a Rewards and Recognitions program, creatively using PowerPoint for display on in-house public screens, and consistently provided constructive feedback to Inbound agents. Show less

Ottawa, Canada Area

I led comprehensive training sessions for supervisors and guards across various sites, thoroughly instructing them in site-specific policies and procedures. My role included training security guards and offering constructive feedback, aimed at elevating customer service standards and enhancing overall performance. I actively engaged with clients, collaborating closely with staff to effectively address and resolve security-related issues. Additionally, I conducted detailed client property… Show more I led comprehensive training sessions for supervisors and guards across various sites, thoroughly instructing them in site-specific policies and procedures. My role included training security guards and offering constructive feedback, aimed at elevating customer service standards and enhancing overall performance. I actively engaged with clients, collaborating closely with staff to effectively address and resolve security-related issues. Additionally, I conducted detailed client property patrols, utilizing both foot and mobile methods, to ensure robust security coverage. Show less

Bachelor Of Business Administration - Bba, Business Administration, Management And Operations

Returning to St. Lawrence to move from the Business Diploma to obtaining my BBA. The course is given at St. Lawrence College Kingston.

Undergradute Degree, Business

Activities and Societies: President of the Student Administrative Council from May 2023 to April 2024. On the Board of Directors.

Certificate, Security Guard, Pass

Basic, required course for obtaining a Security Guard License.

Course, Basic Ground Search And Rescue, Pass

Basic Ground Search and rescue Course.

Certificate, Multi-Platform Enterprise Network Architect Diploma Program

Activities and Societies: Volunteered to help a non-profit literacy organization (ALSO) to work on their internal network. Continued.

Ossd

Dis Global Training And Development Trainer, Adult And Continuing Education And Teaching