Elissa Cham Email & Phone Number

Remote

Developed and managed comprehensive program strategies to ensure alignment with organizational goals and client needs.Oversaw the implementation of executive education programs, including scheduling, content development, and resource allocation.Led sales and marketing efforts to attract prospective companies and executives, enhancing program visibility and enrollment.Built and maintained strong relationships with industry leaders and key stakeholders to support program growth and… Show more Developed and managed comprehensive program strategies to ensure alignment with organizational goals and client needs.Oversaw the implementation of executive education programs, including scheduling, content development, and resource allocation.Led sales and marketing efforts to attract prospective companies and executives, enhancing program visibility and enrollment.Built and maintained strong relationships with industry leaders and key stakeholders to support program growth and success.Monitored program performance and made data-driven decisions to improve delivery, content, and overall effectiveness.Coordinated with internal teams to ensure smooth program operations and address any issues or challenges.Provided regular updates and reports to senior management on program progress, participant feedback, and outcomes.Maintained high standards of instructional quality and continuously sought opportunities for professional improvement and innovation. Show less

Wise, Virginia

Managed client relationships by driving adoption, retention, and satisfaction, establishing a strategic advisor role to deliver ongoing value from products and services.Developed and nurtured clients for advocacy by collaborating on key performance indicators and helping achieve critical goals.Identified and developed upsell opportunities, advocating for customer needs across departments and managing account escalations.Served as the primary contact for all client-specific matters… Show more Managed client relationships by driving adoption, retention, and satisfaction, establishing a strategic advisor role to deliver ongoing value from products and services.Developed and nurtured clients for advocacy by collaborating on key performance indicators and helping achieve critical goals.Identified and developed upsell opportunities, advocating for customer needs across departments and managing account escalations.Served as the primary contact for all client-specific matters, ensuring clear communication and resolution of issues.Collaborated with other departments to resolve customer issues promptly and effectively, ensuring seamless client experiences.Provided training and support to new staff, ensuring successful implementation of processes and policies.Updated and maintained material inventory to ensure all resources were available for training and operations.Worked closely with upper management to align training programs with team goals and strategic objectives.Identified training needs by collaborating with managers to address skill gaps and align with company goals.Developed comprehensive training programs that enhanced job performance and fostered professional growth, including the creation of educational materials and preparation of training environments.Led training sessions for large groups, utilizing strong presentation skills to ensure effective communication and engagement.Evaluated training success through various assessments, measuring understanding, and identifying areas for improvement.Documented training progression to monitor participant progress and maintain records of skill development. Show less

Bristol, Va

Trained new customer service team members, ensuring they were well-prepared to deliver high-quality service.Utilized customer relationship management (CRM) software to accurately document and track customer interactions.Monitored team performance metrics, including average call length and overall call volume, to maintain efficiency.Conducted call reviews to ensure adherence to quality standards and identify areas for improvement.Led performance reviews, providing constructive… Show more Trained new customer service team members, ensuring they were well-prepared to deliver high-quality service.Utilized customer relationship management (CRM) software to accurately document and track customer interactions.Monitored team performance metrics, including average call length and overall call volume, to maintain efficiency.Conducted call reviews to ensure adherence to quality standards and identify areas for improvement.Led performance reviews, providing constructive feedback and creating targeted intervention and improvement plans.Generated detailed reports for the Director of Customer Services, offering insights into team performance.Recommended and implemented new procedures to enhance customer service operations.Effectively resolved escalated customer issues, ensuring satisfactory outcomes.Motivated and guided the customer service team to consistently meet or exceed goals. Show less

Greenwood, South Carolina

Implemented product placement strategies to maximize visibility and drive sales within assigned retail locations.Monitored inventory levels and ensured shelves were fully stocked, organized, and met visual merchandising standards.Built and maintained positive relationships with store management and staff to coordinate promotional displays and secure premium shelf space.Executed planograms and reset store layouts to align with seasonal promotions and marketing campaigns.Conducted… Show more Implemented product placement strategies to maximize visibility and drive sales within assigned retail locations.Monitored inventory levels and ensured shelves were fully stocked, organized, and met visual merchandising standards.Built and maintained positive relationships with store management and staff to coordinate promotional displays and secure premium shelf space.Executed planograms and reset store layouts to align with seasonal promotions and marketing campaigns.Conducted store audits to assess product performance, identify opportunities for improvement, and report on competitor activities.Provided detailed sales reports and feedback to account managers to inform product strategy and development.Trained and assisted new merchandisers in understanding company standards and effective merchandising techniques. Show less

Big Stone Gap, Va

Managed and maintained the Alumni Database, ensuring accurate and up-to-date records.Provided clerical support to the MECC Foundation office, streamlining administrative tasks.Coordinated Board Meetings, handling logistics and ensuring smooth execution.Organized and managed fundraising events, driving engagement and successful outcomes.

Managed inbound calls, providing accurate answers to customer inquiries and concerns.Evaluated problems, provided solutions, and ensured satisfactory resolutions to customer issues.Processed orders, managed payments, and handled returns and exchanges efficiently.Sold products and services, explained features, and guided customers through troubleshooting.Updated customer accounts with information on billing, shipping, and warranties.Skillfully de-escalated challenging… Show more Managed inbound calls, providing accurate answers to customer inquiries and concerns.Evaluated problems, provided solutions, and ensured satisfactory resolutions to customer issues.Processed orders, managed payments, and handled returns and exchanges efficiently.Sold products and services, explained features, and guided customers through troubleshooting.Updated customer accounts with information on billing, shipping, and warranties.Skillfully de-escalated challenging situations and resolved customer dissatisfaction.Collected and reported customer feedback, maintaining accurate customer databases. Show less

Managed Release of Information processes while strictly adhering to HIPAA regulations.Retrieved, organized, and maintained patient charts with attention to detail.Facilitated clear and professional communication with patients, staff, administration, and doctor's offices.Thrived in a fast-paced environment, efficiently prioritizing a demanding workload.Exhibited strong organizational skills and the ability to multitask effectively.

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

Associate'S Degree, Medical Office Computer Specialist