As an IT Support Specialist at NHIF, I design, implement, and manage complex IT systems and infrastructure that support the operations and services of the national health insurance fund. I collaborate effectively with team members and stakeholders to analyze user needs and requirements and create customized solutions that deliver business value and operational efficiency.I have 3 years of extensive experience in web development, network security, and IT project management, with a bachelor's degree in Information Technology from Machakos University and a Certificate in Ethical Hacking (EC-Council)from Strathmore University. I have strong analytical, communication, and problem-solving skills, and I am proficient in tools such as Wireshark, Metasploit, Nmap, and others. I am passionate about cybersecurity and continuously learning new technologies and best practices to enhance the security and performance of IT systems.