- Online support to the Community members regarding accounts, payments or technical issues.- Moderation of the Community´s interaction.- Managing the corporate Social Media profiles for ciao.es- Complaint Management (legal & copyright)- Design and implementation of community engagement campaigns.- Analysis and optimization of the usability and profitability of the existing product categories.- Planning and development of new product categories.- Trend scouting and update of the website´s product catalog.- Monitoring and optimization of the clients´ visibility on the website.- Coordination and prioritization of special content projects in close cooperation with other departments.- Evaluation and integration of data vendor´s content into the Ciao PIM - Documentation of test scenarios and testing tool functionalities.

- Integration of the product information of the online shops on the Ciao platform.- Supporting customers (international) with any technical issues concerning the listing of their products on the Ciao websites.- Operational support to the Development Team for the automation of the merchant integration process.- Monitoring key performance indicators in order to optimize the client´s visibility on the Ciao websites.- Close collaboration with cross-functional international teams in order to satisfy the requests of the clients.

- Support IT Project Management with international coordination of IT processes and projects- Solving problems with our shopping platform independently and within the multidisciplinary team- International technical support (2nd Level)- Creating technical documentation- Controlling and reporting internal processes

- Supporting the international e-shops (Germany, Spain, France, UK and Italy) and the Sales Team regarding technical, commercial and financial issues.- Coordinate the resolution processes and reporting potential gaps and actions to correct them.- Surveillance of the merchant data update.- Checking the merchants coverage on the Ciao portals and collaborate with the involved departments to optimize it.- Providing input for business priorities on content creation.- Improvement of internal processes and software tools in collaboration with the IT team.

- Corporate events organization- Corporate reputation control- Design of communication estrategies- Media relationships

Supporting at the organization of corporate events.Team Coordination.

- Support at corporative marketing projects such as event organization, trade fairs, sponsorships, in house trainings,etc...- Create internal documentation: corporatve online news, invoicing reports- PPRR