Elisabeth Weichel Email & Phone Number

Australia

Noosa, Queensland, Australia

Noosaville, Queensland, Australia

Administration Officer within Infrastructure Services

Birtinya

During my brief but impactful tenure at The Station, I proudly served as an Office Manager, collaborating closely with the facilities manager and COO. In this dynamic role, I took charge of creating comprehensive health and safety policies and manuals, ensuring a secure and compliant work environment. Additionally, I played a pivotal role in setting up the Employment Hero application, significantly enhancing efficiency in HR processes. Despite the short duration, this experience provided me with valuable insights into policy development and streamlined workplace operations.

• Attended to urgent emails and follow up with director.• Managed directors’ appointment book • Attended to any other request made by directors. • Oversaw staff rosters and podiatrist appointment books and rearrange personnel to accommodate changes in business to meet budgets.• Responsible for timesheet approval and fortnightly payroll processing for Dan Everson Podiatry (Dep) and Kinetic Orthotics (KO) staff• Assessed staff performance, set goals, and develop improvement plans. • Identified staff training needs for new and existing staff and assist with developing action plans to rectify gaps in their skills and knowledge. • Responsible for Induction and onboarding of Front desk Coordinators and Podiatrists, development of staff training and process handbook• Developed or redefined existing processes and procedures and defined areas in business that require improvement.• Evaluated the efficiency and usability of the Kinetic Orthotics back end and product ordering page, collaborating closely with developers to enhance its functionality.• Utilized Pedcad (3D design software) to generate milling files for orthotics production.• Ensured compliance with documentation procedures by all podiatrist. • Organised regular staff meetings and work events. • Responsible for customer satisfaction & building relationships. Resolved issues and handle complaints as they occurred.• Migration and set up of new Practice Management Software - Pracsuite• Coordinated NDIS account, claim services through the NDIS portal and attended to any NDIS related questions.• Prompted management maintenance requests from clinics and KO• Stock management, liaising with suppliers and ordering of stock for DEP and KO in line with business requirements and budgets

Sunshine Coast, Queensland, Australia

• Assisted with general administrative tasks• Assisted bookkeeper with entering invoices into Xero• Assisted bookkeeper with Xero Reconciliation• Filled in as Front desk Coordinator at clinics where I - answered phones and manage correspondence - greeted and checked-in patients - assisted patients with scheduling appointments and managed appointment books. - maintained patient file systems and assisted with correct data entry - issued invoices, completed billing and claimed patient rebates through HICAPS - maintained inventory of office supplies and consumables stock - performed other clerical tasks as needed.

Sunshine Coast, Queensland, Australia

• Completed translation of website (English - German)• Amended contracts and completed set up of new CS Representatives• Rostering and leave approval • General administrative tasks• Monitored productivity and attendance of remote CSR• Organised first virtual global event for Customer Service Representatives• Analysed and developed staff review process and created staff review forms

Mooloolaba, Queensland

• Food and beverage service • Provided excellent customer service • Handled and resolved customer complaints• Managed bookings and walk-ins and greeted customers • Handled payments and took customer orders• Ensured cleanliness of the venue at all times• Maintained stock levels in the bar

Mackay, Australia

I took part in the opening of the Bavarian Mackay venue in June 2019. • Interviewed, hired and trained 50+ staff members on customer service, food and beverage and upselling skills in preparation for the June 2019 grand opening• Assisted GM with administrative tasks and the planning and execution of achieving monthly KPI’s, food & labour budgets• Oversaw the weekly FOH staff schedule and rearranged shifts and personnel to accommodate changes in business and staff strengths and weaknesses to achieve KPI’s• Evaluated staff performance, set goals, and developed improvement plans and developed incentives• Responsible for customer satisfaction & building relationships. Resolved issues and handled complaints as they occurred.

Sunshine Coast, Australia

• Resolved issues amicably faced by FOH staff and customers• Assessed Customer Satisfaction• Set up meetings and events in the venue’s functions area• Led a series of FOH contests on upselling extra items that helped increase the average spending• Created marketing strategies and came up with new ways to advertise and promote the business• Monitored cost control, handled cash / invoices / receipts, ordered inventory• Prepared nightly closing reports

Munich Area, Germany

• Supporting role in the intranet relaunch• Supporting role in the organisation of the press conference on the financial statement 2017 • Preparation of the press conference presentation on the financial statement 2017• Supporting role in the organisation of the topping out ceremony for the exhibition halls C5 and C6• Organisation and execution of press conference ‘Sport verbindet Menschen’• Planning, development and implementation of internal communication strategies• Writing and editing articles for the company’s intranet• Maintaining and updating the intranet• Execution of daily administrative work• Writing and editing articles for the magazine ‘Take Off”• Preparation of a monthly overview for upcoming fairs and events for the magazine ‘Taxikurier’• Creation of social media posts for Facebook• Image and film acquisition for the intranet and social media channels• Preparation and setting up meetings• Conducting monthly ‘get-to-know- interviews' with new employees and creation of intranet articles

Stralsund Area, Germany

Organization and execution of an IT exhibition at our university with 34 exhibitors and 1500 visitorsResponsibilities included:• Development and implementation of marketing concepts • Organisation and coordination of event• Marketing and PR • Creation of social media content

Stralsund Area, Germany

Management Board Member of a student consulting association responsible for project management and team member responsibilities

Stralsund Area, Germany

Responsibilities included: • Social Media Marketing • Coordination • Newsletters • Project Management

Peniche, Leiria, Portugal

Responsibilities included: • Development and implementation of marketing concepts • Event management • Photography• Redesign of homepage and brochures to increase brand awareness• Translation of Portuguese/ English content for a German homepage

Cape Town, Western Cape, South Africa

Responsibilities included: • Guest Satisfacion Assessment• Daily administrative work• Breakfast service• Handling of bookings and reservations• Booking and selling of tours for guests• Housekeeping

Bachelor'S Double Degree, Leisure, Tourism And Event Management

As the result of the partnership between the University of Applied Sciences Stralsund, Germany and the University of the Sunshine Coast.

Double Degree In Bachelor Of Arts - Ba, International Business & Tourism And Event Management

Activities and Societies: Head of Press Department and Management Board Member at Studentische Unternehmensberatung Stralsund (Student.

Three- Months Exchange Programme In Grade 10