My current role with Growth Faculty is dynamic and varies day to day depending on Business requirements.My daily duties may include but are not limited to the following:Salesforce Administrator Duties- All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups- Salesforce configuration changes, including (but not limited to): Flow, fields, page layouts, record types, custom settings, dashboards and reports- Building and maintaining Email Templates- Building and maintaining Visualforce Pages- User training and creating training materials- Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience- Data management to improve Salesforce data quality, implementing rules and automation as needed- Working with integrated applications including Salesforce Account Engagement/Marketing Cloud, Zuora Billing, MaestroEvent Management Duties- Creating Bookings and Tickets- Allocating Seating and/or tables for our In-Person events based on venue floor plans- Adding Delegate data and linking to the Event tickets- Designing and Building Ticket PDF templates- Designing and Building Email Templates- Managing and providing solutions for on-the-day enquiries and issues- Troubleshooting and Testing Website and Virtual Event Platform updates/changes- Recording and collating Customer requirements (accessibility, dietary requirements, special requests) and relaying to the lead Event Manager and Venue staff- Setting up Event Banners and Media Walls at our In-Person events- Leading and training staff on ticket scanning, delegate inclusions and directions, security protocols and more- Delegate reporting and analyticsOther Duties- Responding and Actioning Customer Email Enquires via FreshDesk- Troubleshooting customer access issues (website, event platform etc.)- Adhoc tech help for team (computer/software/phones)

The Growth Faculty, a leading provider of world-class education for entrepreneurs and executives of dynamic Australian companies. We provide access to the world’s finest business minds and offer highly effective tools and programs to help drive growth, and address relevant issues facing business today and into the future.

I completed a 6 months traineeship with Beeken Pty Ltd in 2010.My main duties included:Personal assistant to DirectorActioning incoming queriesAnswering calls/emailsFaxing marketing materialPacking/Unpacking of training suppliesData EntryGeneral administration