Elizabeth Post Email & Phone Number

Austin, Texas, United States

Austin, Texas Area

Austin, Texas Area

Austin, Texas Area

- Responsible for hiring, developing, leading, motivating, and managing teams of Account Managers to achieve aggressive goals in customer satisfaction and retention by creating exceptional customer outcomes across a diverse customer base. (regularly -Collaborate with senior leadership across functions, including Sales, Operations, Product and Engineering to drive product and process innovation.-Focused on increasing efficiency across managed process', to the benefit of customers… Show more - Responsible for hiring, developing, leading, motivating, and managing teams of Account Managers to achieve aggressive goals in customer satisfaction and retention by creating exceptional customer outcomes across a diverse customer base. (regularly -Collaborate with senior leadership across functions, including Sales, Operations, Product and Engineering to drive product and process innovation.-Focused on increasing efficiency across managed process', to the benefit of customers, employees and organization. -Experienced in the hiring, training and ongoing development of new and experienced team Managers, insuring an ongoing emphasis on a results driven culture. -Experience in leading teams through large scale organizational changes, while maintaining high levels of employee confidence as evidenced in manager barometer surveys throughout tenure.-Any other responsibilities as may arise in the context of a fast-moving startup. Show less

Austin, Texas Area

-Managed all aspects of customer life cycle post sales, including full ownership of the client experience utilizing our “do-it-for-you” marketing platform which integrates social media, web, mobile and email marketing to help merchants get more customers and keep them coming back.-Managed a diverse portfolio of SMB accounts, working with cross functional teams in order to develop and grow online presence.-Proactively addressed customer concerns while identifying sales opportunities… Show more -Managed all aspects of customer life cycle post sales, including full ownership of the client experience utilizing our “do-it-for-you” marketing platform which integrates social media, web, mobile and email marketing to help merchants get more customers and keep them coming back.-Managed a diverse portfolio of SMB accounts, working with cross functional teams in order to develop and grow online presence.-Proactively addressed customer concerns while identifying sales opportunities, through upsells orreferrals to provide more value to the customer through our suite of products -Consistently met and exceeded personal monthly revenue retention goals through focused time management and a strong work ethic - contributed to Top Team retention month over month-Developed and maintained deep expertise of Main Street Hub products and best practices to provide value to customers-Peer Mentor - supporting management team in the teaching/developing of best practices, successful customer relationship building strategies, and the Main Street Hub Culture.-Member of Hiring team - conducted in person interviews and provided feedback in order to making hiring decisions. Show less

Austin, Texas Area

Managed team of fabricators in execution of custom designed upholstered furnishings, soft furnishings, etc. for locally owned design studio and retail space.Worked with clients to understand design objectives and develop solutions while maintaining budgetary and timeline requirements.

Dallas/Fort Worth Area

Drove revenue for high-end furniture retail store by designing visually communicative retail space focused on customer experience.➤ Defined customer journey, product placement, retail lighting, and signage, based on customer data and insights to increase product sales.➤ Drove product revenue and sales conversion rates by defining customer journey, product placement, retail lighting, and signage, based on customer data and insights.➤ Executed weekly design iterations in response… Show more Drove revenue for high-end furniture retail store by designing visually communicative retail space focused on customer experience.➤ Defined customer journey, product placement, retail lighting, and signage, based on customer data and insights to increase product sales.➤ Drove product revenue and sales conversion rates by defining customer journey, product placement, retail lighting, and signage, based on customer data and insights.➤ Executed weekly design iterations in response to new products, market trends, and customer feedback.➤ Directed cross-functional teams of up to 20 to implement CX design for entire retail space.➤ Designed and implemented quarterly pop-ups to pilot new product lines. Show less

Frisco, Texas

Drove revenue for living room and lighting products by designing layouts focused on customer experience.➤ Grew product revenue, increasing sales conversion rates and average order size, by defining customer journey, product placement, retail lighting, and signage, based on customer data and insights.➤ Directed cross-functional teams of up to 20 to implement CX design for targeted store areas.

Fiber, Textile And Weaving Arts

Bachelor’S Degree, Psychology, Art History

Activities and Societies: Delta Gamma