Complete Full Stack Web Developer program 1/19/2018

• Responsibilities included participation in all phases of the project life cycle; requirements review/analyze customer business and functional requirements in the development of test planning, test execution, and test reporting and assessment.• Effectively worked in an agile environment and across project teams with team members located in different offices.• Reviewing JIRA user stories, functional and technical requirements. • Monitored JIRA requirements and moved them through project life cycle. • Collaborated with Business Analyst to create user stories. • Collaborated with developers in an Agile like environment. • Provided bi-weekly updates to Project Manager. Synapsis provided to test execution and if any blockers were preventing testing. Ensuring completion of test cases within prescribed time parameters. • Documented sprints and presented demo to immediate team and when requested to Senior Leadership Team.• Created documents for training for Quality Analysts and off shore team. • Participated in quarterly meetings to provide updates, progress, expertise and learn of any new projects and requirements. • As software developers coded a fix for defects or new JIRA requirements, required tracking of fix was added to Travelport Load Wizard. Responsibilities included monitoring, testing code fixes, and sending applicable sign off.• Create defects in a HP ALM, monitor and communicate defects to the developers.• Strong attention to detail in developing, documenting and maintaining functional test cases• Executed and evaluated test cases and reported test results.• Strong verbal and written communication skills with ability to interact effectively with all levels of management as well as diverse technical teams to ensure thorough written test plans, test cases and defect description• Ability to focus on multiple projects simultaneously and prioritize work to meet adapting deadlines and deliverables.

• Strive to provide an excellent customer experience and support on functionality and technical issues related to all Travelport products to the Travelport corporate customer base• Answered calls within set guidelines and time frames, achieving sustained operational performance leading to Travelport worldwide Help desk Team targets• Was well informed with all GDS’s Apollo, Galileo and Worldspan and kept update with Travelport systems and products, which ensures the responses to customers are informative and accurate• Used initiative and made recommendations for improvements to internal processes and procedures

• Directly Supervised 30 – 60 employees in a large filing center environment• Planned, scheduled, and coordinated work operations, training and development of employees • Motivated staff towards higher productivity, while enforcing adherence to administrative policies/procedures and technical standards• Collection and analysis of statistical data to evaluate performance quality, efficiency and time management; provided quarter and yearly performance reviews